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Thread: Overwritten account - possible restore?

  1. #1
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    Overwritten account - possible restore?

    Server: 38 (not shure, if not 38 it should be one next to it)
    Character Name: Hirudo
    Account ID: don't remember
    Estimate Time of Problem: 12.12.2015 (about 12 o'clock GMT +1)

    Problem Detail: My brother and I was using same Google+ account. Somehow My brother account was overwritten. Is it possible to restore it or is it gone? I made new account:

    new account server 38: restore me

    Thanks for any help.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by cap6231 View Post
    Server: 38 (not shure, if not 38 it should be one next to it)
    Character Name: Hirudo
    Account ID: don't remember
    Estimate Time of Problem: 12.12.2015 (about 12 o'clock GMT +1)

    Problem Detail: My brother and I was using same Google+ account. Somehow My brother account was overwritten. Is it possible to restore it or is it gone? I made new account:

    new account server 38: restore me

    Thanks for any help.
    Dear Leader
    I think you need to do a factory reset to the phone to wipe the login information. And then login a separate Google+/Game Center account and then switch back to the old server and give us the Account ID with the old in-game/server. And then we will be able to help retrieve the account. Thanks.

    Best Regards
    Betty

  3. #3
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    I wiped login information and logged with new Google+.

    Old account: Hirudo

    New account: restore me
    lvl 1
    ID 12871403

    I think it was server 38 (Altroth), but I`m not sure of it...
    Thanks for help Betty

  4. #4
    Hello Betty,

    I have the same problem with cap6231, can you help me?
    I try to use "link device" fiture on my account with another account (from my Iphone: aufklarung, server 43, level 68, acc ID 110001252. Because this account having trouble when played on iphone).
    Can you help me to restore my old account, here is the detail:

    Server: 44 Malaka
    Name: Kopasus
    Level: 65
    Acc ID: not remember
    Game center: arifprananda@gmail.com
    Guild: Indogamers

    Please Betty, restore my old account.


    Best regards,
    Arif Prananda

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by arifprananda View Post
    Hello Betty,

    I have the same problem with cap6231, can you help me?
    I try to use "link device" fiture on my account with another account (from my Iphone: aufklarung, server 43, level 68, acc ID 110001252. Because this account having trouble when played on iphone).
    Can you help me to restore my old account, here is the detail:

    Server: 44 Malaka
    Name: Kopasus
    Level: 65
    Acc ID: not remember
    Game center: arifprananda@gmail.com
    Guild: Indogamers

    Please Betty, restore my old account.


    Best regards,
    Arif Prananda
    Dear Leader,
    Please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by cap6231 View Post
    I wiped login information and logged with new Google+.

    Old account: Hirudo

    New account: restore me
    lvl 1
    ID 12871403

    I think it was server 38 (Altroth), but I`m not sure of it...
    Thanks for help Betty
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #7
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    Everything is fine, thanks a lot Betty

  8. #8
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    Problem solved.

  9. #9
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    Server: kronnak
    Name: pakshet
    level: 37 or 38

    i have almost the same problem but mine was, this account wasnt connected to my google account i downloaded both HC and HC HD to create different accounts. in my HC HD it was connected to google but in HC it wasnt then accidentally i tapped connect on HC then also accidentally pressed ok so my account in HC was overwritten by my account on HC HD.
    is there any way to retrieve it?

    hope you can help me.
    thanks!

  10. #10
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    Mod giup khoi phuc tai khoan cu do da lien ket 1 tai khoan khac tu ios.... Sever 86 or 87 : Rexus ten nhan vat Maxter ... Lv 4x ( khong nho ro ) .. id : khong nho... Cam on su giup do... Than !

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pakshet View Post
    Server: kronnak
    Name: pakshet
    level: 37 or 38

    i have almost the same problem but mine was, this account wasnt connected to my google account i downloaded both HC and HC HD to create different accounts. in my HC HD it was connected to google but in HC it wasnt then accidentally i tapped connect on HC then also accidentally pressed ok so my account in HC was overwritten by my account on HC HD.
    is there any way to retrieve it?

    hope you can help me.
    thanks!
    Dear Leader
    Basically you can only use one account on one device. If you are using android device, please try install a bluestacks on your PC and use a separate Google+ to create a new account on your old server.
    And then we can help linked your lost account to that separate Google+.
    After that you can reset your device and install both game again with each of your Google+ account and you will be able to play both of your account on your device again. Thanks.

    Best Regards
    Betty

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Maxter View Post
    Mod giup khoi phuc tai khoan cu do da lien ket 1 tai khoan khac tu ios.... Sever 86 or 87 : Rexus ten nhan vat Maxter ... Lv 4x ( khong nho ro ) .. id : khong nho... Cam on su giup do... Than !
    Dear Leader
    Please give us your ingame name to check. Google Translate is not working very well. Thanks.

    Best Regards
    Betty

  13. #13
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    ingame : Maxter ..
    tn19193@gmail.com
    86 : Rexus ( hoac 87 )
    lv : 4x
    Khoi phuc dum

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Maxter View Post
    ingame : Maxter ..
    tn19193@gmail.com
    86 : Rexus ( hoac 87 )
    lv : 4x
    Khoi phuc dum
    Dear Leader
    We couldn't find any in-game name matched with Maxter. Please double check your in-game name. thanks.

    Best Regards
    Betty

  15. #15
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    Hi betty. This is my new account
    server : kronnak
    name : Pakshet v2
    Account id : 17544276
    email : pakshet.crooks@gmail.com

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