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Thread: 4900 gems missing from mailbox

  1. #1
    Gold Member Contributor Level 6
    Join Date
    Jan 2015
    Posts
    219
    Rep Power
    13

    4900 gems missing from mailbox

    Hi Betty and Admin Staff,

    Server: 58 - Corvus

    Character Name: {NMS} M_e_D
    VIP 14

    Account ID: 9097428

    Estimate Time of Problem: 06-07 Feb / 2015

    Problem Detail: I received 4900 gems for reaching rank 1 in arena on my server (I've a screenshot of this if required) about a week or two ago. However, I had not opened that mail as I was hoping to claim it whenever there was an event that it might have been good for. I wasn't aware that items in delivered in the mailbox disappears after a period of time. Please let me know if there's any chance of retrieving it.

    Regards,
    Loyal Customer

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear {NMS} M_e_D,
    Thank you for your report. We will verify this issue and make corrections once the issue is confirmed. We sincerely apologize for any inconvenience caused by this.

    Best Regards,
    Betty

    Quote Originally Posted by MeD View Post
    Hi Betty and Admin Staff,

    Server: 58 - Corvus

    Character Name: {NMS} M_e_D
    VIP 14

    Account ID: 9097428

    Estimate Time of Problem: 06-07 Feb / 2015

    Problem Detail: I received 4900 gems for reaching rank 1 in arena on my server (I've a screenshot of this if required) about a week or two ago. However, I had not opened that mail as I was hoping to claim it whenever there was an event that it might have been good for. I wasn't aware that items in delivered in the mailbox disappears after a period of time. Please let me know if there's any chance of retrieving it.

    Regards,
    Loyal Customer

  3. #3
    Gold Member Contributor Level 6
    Join Date
    Jan 2015
    Posts
    219
    Rep Power
    13
    This has been resolved. Thank you Betty!

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