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Thread: Monthly card not delivered!

  1. #1
    Bronze Member Contributor Level 3
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    Monthly card not delivered!

    Help i didnt receive my monthly card while i still got charged for my CC..my account id is 3183524..this is the ssimage.jpg

  2. #2
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    And you feel comfortable to show your name, billing address, email and other personal info here?

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order(s). We will confirm and deliver your order(s) as soon as possible. Thanks.

    Best Regards
    Betty

  4. #4
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    I didnt receive it yet betty..please fast..

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kirei View Post
    I didnt receive it yet betty..please fast..

    Dear Leader
    Sorry for the delay. We will contact our admin and check the order status again. Thanks.

    Best Regards
    Betty

  6. #6
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    Hmmm

    How is it going betty? Im not receiving anything yet..--"

  7. #7
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    Why it taking so long? Not like was..*_*

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Sorry for the delay in this post. We have confirmed that the two Monthly Cards were all sent to your current Heroes Charge account.

    Best Regards,
    Betty
    Quote Originally Posted by Kirei View Post
    Why it taking so long? Not like was..*_*

  9. #9
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    Im not receiving anything yet betty..theres a mistake i believe..please check it again..

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Our system shows that we've delivered the order(s). Thank you.

    Best Regards
    Betty


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 3183524
    Package: Monthly Card (10300)
    Gems: 300 Gems
    Pay Type: Apple IAP (6)
    Order Money: $2.99
    Pay Money: $2.99
    Order Number: 86ED63A2B86B8485
    Transaction ID: 86ED63A2B86B8485
    Order IP:
    Order server: 19 - Frost Mage
    Order Date: 2015-02-01 00:06:52
    Pay Date: 2015-02-03 00:36:23
    Delivery Date: 2015-02-03 00:36:23
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-02-03 00:36:23 PHP DATE)-OP-
    5337661


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 3183524
    Package: Monthly Card (10300)
    Gems: 300 Gems
    Pay Type: Apple IAP (6)
    Order Money: $2.99
    Pay Money: $2.99
    Order Number: 618E1CD361CA4EE3
    Transaction ID: 618E1CD361CA4EE3
    Order IP:
    Order server: 19 - Frost Mage
    Order Date: 2015-02-01 00:06:36
    Pay Date: 2015-02-03 00:36:23
    Delivery Date: 2015-02-03 00:36:23
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-02-03 00:36:23 PHP DATE)-OP-
    5337655
    User Account:
    User Status: Enabled
    Account ID: 2011060 View
    User ID: 3183524 View
    Package: Monthly Card (10300)
    Gems: 300 Gems
    Pay Type: Apple IAP (6)
    Order Money: $2.99
    Pay Money: $2.99
    Order Number: B60393CF40210AC8
    Transaction ID: B60393CF40210AC8
    Order IP: 202.152.154.34 (ID)
    Order server: 19 - Frost Mage
    Order Date: 2015-02-01 00:06:24
    Pay Date: 2015-02-03 00:36:24
    Delivery Date: 2015-02-03 00:36:24
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-02-03 00:36:24 PHP DATE)-OP-


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 3183524
    Package: Monthly Card (10300)
    Gems: 300 Gems
    Pay Type: Apple IAP (6)
    Order Money: $2.99
    Pay Money: $2.99
    Order Number: 4C70AC629173E244
    Transaction ID: 4C70AC629173E244
    Order IP:
    Order server: 19 - Frost Mage
    Order Date: 2015-02-01 00:06:15
    Pay Date: 2015-02-03 00:36:25
    Delivery Date: 2015-02-03 00:36:25
    Payment Status: successful
    Delivery State: successful

  11. #11
    Bronze Member Contributor Level 4
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