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Thread: Help i didnt receive my gems.

  1. #1
    Iron Member Contributor Level 1
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    Help i didnt receive my gems.

    Today i purchase some gems but i did not receive the gems. My debit card already charged the money.

    This is my receipt of the purchase.
    IMG_0914.jpg

    IGN: GavinGamerZ
    ID: 5951920
    Server: 41 Kelos

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order(s). We will confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
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    Dear betty
    Please help me fix the missing gems problem

  4. #4
    Iron Member Contributor Level 1
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    Dear betty
    Need take how long to fix this? I hope you can fix the problem as soon as possible. Ty

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Gavincz View Post
    Dear betty
    Need take how long to fix this? I hope you can fix the problem as soon as possible. Ty
    Dear Leader
    Sorry for the inconvenience. It varies from time to time. It depends on if the admin has other current tasks at the moment. So it's hard to tell how long it will take. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 01-28-2015 at 01:33 AM.

  6. #6
    Iron Member Contributor Level 1
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    Dear betty
    Thank you very much for your help. I received my gems already. I will continue to make purchase. Again thank you very much.

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