Results 1 to 5 of 5

Thread: Did not receive VIP benefits after gem purchase

  1. #1
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    14
    Rep Power
    6

    Did not receive VIP benefits after gem purchase

    I had about 550 gems. Then I decided to buy 19.99 dollars of gems at a total of 1740. Now I was a VIP 6 and I should of gotten an extra 30 percent added to the 1740. But I didn't receive the bonus which is unfortunate. Missing about 522 gems

    10235524 is my ID

    Username Jiggas

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader,

    Could you tell me what packages you bought please? And please notice that the Bonus doesn't count into VIP status. And the amount you see is the actually amount you will get. The VIP bonus gems is already included. Thanks

    Best Regards

    Betty

  3. #3
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    14
    Rep Power
    6
    Hi Betty it is fine I will keep those gems. However I made a mistake in one of my purchases. Can you please move this to the refund section. I made the mistake of accidently making 99.99 dollars worth of gems. Can I pleasse get a refund

  4. #4
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    14
    Rep Power
    6
    Buying * sorry

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Jiggas View Post
    Hi Betty it is fine I will keep those gems. However I made a mistake in one of my purchases. Can you please move this to the refund section. I made the mistake of accidently making 99.99 dollars worth of gems. Can I pleasse get a refund

    Dear Leader
    We are sorry that we don't make any refunds. If the order has not delivered yet and it's an iTunes order. You can contact iTunes for help. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •