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Thread: didn't got my monthly card after 10 hours!

  1. #1
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
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    didn't got my monthly card after 10 hours!

    today i've renewed my monthly card, i had 2 days left of the old one so i renewe for 2.99
    i didn't got gems, vip points, and days left for monthly card update!
    but money got spend
    -2.99 !
    i've already send mail but no answer, please fix.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Rep Power
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple here(not the purchase history). And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards

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