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Thread: Monthly card purchase always appears at start

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. We will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for 30 days per Monthly Card.

    Best Regards
    Betty

  2. #17
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty
    My oder, please help me early10934325_800180163350935_1490239826_n.jpg

  3. #18
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    Similar situation. Accidentally clicked yes on one of the constant monthly gem purchase pop ups. The following image is my order details minus obvious private information.

    Account id: 4482150

    http://imgur.com/nezrCct

    *Edit*

    Added required information

  4. #19
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    Thank you Dear now Gem Monthly card and not yet Id me.

  5. #20
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mackkz View Post
    Similar situation. Accidentally clicked yes on one of the constant monthly gem purchase pop ups. The following image is my order details minus obvious private information.

    http://imgur.com/nezrCct
    Dear Leader
    Could you also tell us your account id please? We need it to manually deliver the order. Thanks.

    Best Regards
    Betty

  6. #21
    Iron Member Contributor Level 1
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    Adjusted my post.

  7. #22
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mackkz View Post
    Adjusted my post.
    Thank you.

  8. #23
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty
    Thanks for the service! I have also replied with gmail too but just to be sure that my account name is 7th Heaven with id 10008966 on server 65.
    I also would like to know if I am gonna get vip points for this too.

  9. #24
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    delete

    delete delete

  10. #25
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    Haven't recieved gems.

    Quote Originally Posted by Inori View Post
    I have already purchased monthly card and reached vip 3 but after that the purchase screen always appear when logging into the game and one time I confirmed it with my account unknowingly and got charged again from my itune store account. Plz fix about this.
    My device is iphone 4s software version 7.1.2
    Account Name - 7th Heaven
    server - 65
    Same here,
    Id account:4474177
    Sever 30
    name in sever: ImMadsii
    http://imgur.com/vHbEVnw
    IMG_0757.jpg

  11. #26
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    Me too

    I logged in and it charged me without extending my pass - iPhone

    Acc number 7039453 server 50 rinn

    Email has invoice number 196091878855
    Order Id MGW0MH7LWK
    Sequence number 20326315

  12. #27
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by -----Tibbs------ View Post
    I logged in and it charged me without extending my pass - iPhone

    Acc number 7039453 server 50 rinn

    Email has invoice number 196091878855
    Order Id MGW0MH7LWK
    Sequence number 20326315
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please provide a screenshot of your order receipt(or invoice) email. Our admins need it to manually confirm and deliver your order. Thanks.

    Best Regards
    Betty

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Madsii View Post
    Same here,
    Id account:4474177
    Sever 30
    name in sever: ImMadsii
    http://imgur.com/vHbEVnw
    IMG_0757.jpg
    Dear Leader,
    Thank you for being patient with us. We will deliver your order as soon as we can. Thanks.

    Best Regards
    Betty

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