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Thread: Monthly card purchase always appears at start

  1. #1
    Iron Member Contributor Level 1
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    Monthly card purchase always appears at start

    I have already purchased monthly card and reached vip 3 but after that the purchase screen always appear when logging into the game and one time I confirmed it with my account unknowingly and got charged again from my itune store account. Plz fix about this.
    My device is iphone 4s software version 7.1.2
    Account Name - 7th Heaven
    server - 65

  2. #2
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    Me too. Had the same problem
    Everytime I login to the game it always ask me to buy monthly card. Even though I choose no, but my gem keep increasing. I think I have been charged 3-4 times now. Please fix it
    S38: Altroth
    Nick: SP-henri

  3. #3
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    Same here
    Server 59 Ghost ship
    Nickname: Fourfortyfour

  4. #4
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    Quote Originally Posted by Inori View Post
    I have already purchased monthly card and reached vip 3 but after that the purchase screen always when logging into the game and one time I confirmed it with my account unknowingly and got charged again from my itune store account. Plz fix about this.
    My device is iphone 4s software version 7.1.2
    Account Name - 7th Heaven
    server - 65
    Same here,
    Id account:6648095
    Sever 47
    Nick name in sever: dungbemc

  5. #5

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    Similar issue with the app asking for my iTunes password every time I log in. Sometimes the app will crash if I hit cancel. Kind of freaky really!

    Server 26 pilot and 33 tyre username Span on both

  6. #6
    Iron Member Contributor Level 2
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    Monthly card purchase always appears at start ! Buy and not in the game

    When the time 0.52 PM Monthly card purchase always appears at start I was buying, but Monthly card no game. Please check it. I lost 2.99 $.

    Name. Nubeel

    Account Id 2927269

    server 17

    Game Heroes Charge

    Order M1W6MN47M0

  7. #7
    Iron Member Contributor Level 2
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    Another 1 pieces. I was bought for my friend, but Apple ID I, the result is success but I buy I was unsuccessful.


  8. #8
    Silver Member Contributor Level 5
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    I think this is a global Problem. Same here on 3 different accounts with iTunes.

  9. #9
    Bronze Member Contributor Level 3
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    Ya, this issue just started popping up for me today. Kinda strange. Don't wanna press Yes by accident

  10. #10
    New Comers Contributor Level 1
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    Same here,
    Id account:6648095
    Sever 47
    Nick name in sever: dungbemc

  11. #11
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    Monthly Card Purchase issue

    Hi Ucool

    I am using the ios version of this game. Yesterday, the game kept on prompting me to purchase the monthly card when launching the game and i purchased it twice. Nothing was being added to my account after that. Attached my receipt from itunes for your follow up. Thanks

    My Account ID is: 5098576
    Server: 35
    Attached Images Attached Images

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Inori View Post
    I have already purchased monthly card and reached vip 3 but after that the purchase screen always when logging into the game and one time I confirmed it with my account unknowingly and got charged again from my itune store account. Plz fix about this.
    My device is iphone 4s software version 7.1.2
    Account Name - 7th Heaven
    server - 65
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by henriandreas View Post
    Me too. Had the same problem
    Everytime I login to the game it always ask me to buy monthly card. Even though I choose no, but my gem keep increasing. I think I have been charged 3-4 times now. Please fix it
    S38: Altroth
    Nick: SP-henri
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Dungbemb View Post
    Same here,
    Id account:6648095
    Sever 47
    Nick name in sever: dungbemc
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty

  15. #15
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. We will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for 30 days per Monthly Card.

    Best Regards
    Betty

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