Monthly Card charged TWICE!!!

[ASG]

I'm currently playing server 44 and my monthly card has expired yesterday.
I bought the monthly again early this morning and got the gems and the VIP level increased.
I tried playing few hours later and noticed that i was charged twice. Please look into this and i will post the receipt once itunes send it to my email Thanks

Account ID: 6304237
Server : 44
Name: Argem-
Level: 621.jpg

Edit: Added the proof of purchase

[dj.unoh]

pls fix this bug.. the monthly card purchased always appear when i login in the game..


server 42 Nedan
Unoh™



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[razortyrant7]

pls fix this bug.. the monthly card purchased always appear when i login in the game..


server 42 Nedan
Unoh™



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same here server 27

[hihihi33]

same here
Server 32 Overseer, hihihi3
I also purchased it twice, maybe add it to the current one

[ASG]

@Betty please help us fix this issue.. I'm using iphone 5c running iOS 8.1.1 . I don't mind being charge twice as long as my monthly card would be change to 60 and i receive the initial 600 gems. Please please

[Betty]

I'm currently playing server 44 and my monthly card has expired yesterday.
I bought the monthly again early this morning and got the gems and the VIP level increased.
I tried playing few hours later and noticed that i was charged twice. Please look into this and i will post the receipt once itunes send it to my email Thanks

Account ID: 6304237
Server : 44
Name: Argem-
Level: 621.jpg

Edit: Added the proof of purchase

Dear Leader
Really sorry for the bug and there will be a hotfix soon. We will deliver the Monthly Card(s) to you as soon as we can. And in case it's more than one Monthly Cards, you will receive another 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

Best Regards
Betty

[Betty]

same here
Server 32 Overseer, hihihi3
I also purchased it twice, maybe add it to the current one

Dear Leader
Really sorry for the bug. We will have a hotfix soon. Thanks.

Best Regards
Betty

[Dungbemb]

Dear Leader
Really sorry for the bug. We will have a hotfix soon. Thanks.

Best Regards
Betty

same here
Server 47
Id account:6648095
Nick name in sever: dungbemc
Please help me

[Betty]

same here
Server 47
Id account:6648095
Nick name in sever: dungbemc
Please help me

Dear Leader
Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

Best Regards
Betty

[Dungbemb]

Dear Leader
Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

Best Regards
Betty

My order, please help me
10934325_800180163350935_1490239826_n.jpg

[Betty]

My order, please help me
10934325_800180163350935_1490239826_n.jpg

Dear Leader,
Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as we can. Thanks.

Best Regards
Betty

[ASG]

Dear Leader
Really sorry for the bug and there will be a hotfix soon. We will deliver the Monthly Card(s) to you as soon as we can. And in case it's more than one Monthly Cards, you will receive another 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

Best Regards
Betty

Thanks Betty we will be expecting a speedy response. Thanks much