Results 1 to 12 of 12

Thread: Monthly Card charged TWICE!!!

  1. #1
    Bronze Member Contributor Level 4
    Join Date
    Dec 2014
    Posts
    69
    Rep Power
    0

    Monthly Card charged TWICE!!!

    I'm currently playing server 44 and my monthly card has expired yesterday.
    I bought the monthly again early this morning and got the gems and the VIP level increased.
    I tried playing few hours later and noticed that i was charged twice. Please look into this and i will post the receipt once itunes send it to my email Thanks

    Account ID: 6304237
    Server : 44
    Name: Argem-
    Level: 621.jpg

    Edit: Added the proof of purchase
    Last edited by ASG; 01-15-2015 at 11:50 PM. Reason: added information

  2. #2
    Iron Member Contributor Level 2
    Join Date
    Dec 2014
    Posts
    18
    Rep Power
    7

    always appear monthly card purchase

    pls fix this bug.. the monthly card purchased always appear when i login in the game..


    server 42 Nedan
    Unoh™



    image.jpg

  3. #3
    Bronze Member Contributor Level 3
    Join Date
    Nov 2014
    Posts
    34
    Rep Power
    8
    Quote Originally Posted by dj.unoh View Post
    pls fix this bug.. the monthly card purchased always appear when i login in the game..


    server 42 Nedan
    Unoh™



    image.jpg
    same here server 27
    server 27

  4. #4
    New Comers
    Join Date
    Jan 2015
    Posts
    1
    Rep Power
    7
    same here
    Server 32 Overseer, hihihi3
    I also purchased it twice, maybe add it to the current one

  5. #5
    Bronze Member Contributor Level 4
    Join Date
    Dec 2014
    Posts
    69
    Rep Power
    0
    @Betty please help us fix this issue.. I'm using iphone 5c running iOS 8.1.1 . I don't mind being charge twice as long as my monthly card would be change to 60 and i receive the initial 600 gems. Please please

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by ASG View Post
    I'm currently playing server 44 and my monthly card has expired yesterday.
    I bought the monthly again early this morning and got the gems and the VIP level increased.
    I tried playing few hours later and noticed that i was charged twice. Please look into this and i will post the receipt once itunes send it to my email Thanks

    Account ID: 6304237
    Server : 44
    Name: Argem-
    Level: 621.jpg

    Edit: Added the proof of purchase
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. We will deliver the Monthly Card(s) to you as soon as we can. And in case it's more than one Monthly Cards, you will receive another 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by hihihi33 View Post
    same here
    Server 32 Overseer, hihihi3
    I also purchased it twice, maybe add it to the current one

    Dear Leader
    Really sorry for the bug. We will have a hotfix soon. Thanks.

    Best Regards
    Betty

  8. #8
    New Comers Contributor Level 1
    Join Date
    Jan 2015
    Posts
    5
    Rep Power
    7
    Quote Originally Posted by Betty View Post

    Dear Leader
    Really sorry for the bug. We will have a hotfix soon. Thanks.

    Best Regards
    Betty
    same here
    Server 47
    Id account:6648095
    Nick name in sever: dungbemc
    Please help me

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Dungbemb View Post
    same here
    Server 47
    Id account:6648095
    Nick name in sever: dungbemc
    Please help me
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty

  10. #10
    New Comers Contributor Level 1
    Join Date
    Jan 2015
    Posts
    5
    Rep Power
    7
    Quote Originally Posted by Betty View Post
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. Please link or attach your order receipt email here and we will deliver the Monthly Card(s) to you as soon as we can. And you will receive 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty
    My order, please help me
    10934325_800180163350935_1490239826_n.jpg

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Dungbemb View Post
    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as we can. Thanks.

    Best Regards
    Betty

  12. #12
    Bronze Member Contributor Level 4
    Join Date
    Dec 2014
    Posts
    69
    Rep Power
    0
    Quote Originally Posted by Betty View Post
    Dear Leader
    Really sorry for the bug and there will be a hotfix soon. We will deliver the Monthly Card(s) to you as soon as we can. And in case it's more than one Monthly Cards, you will receive another 300 instant Gems and have monthly card state extended for another 30 days per Monthly Card.

    Best Regards
    Betty
    Thanks Betty we will be expecting a speedy response. Thanks much

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •