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Thread: Buy the wrong iteam, plz give back my gems, and take your reel

  1. #1
    Iron Member Contributor Level 1
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    Exclamation Buy the wrong iteam, plz give back my gems, and take your reel

    Hi Ucool, i bought the wrong iteam because, the gold iteam and gem iteam in Goblin Merchant was confused.
    Pzl help me, i bought the wrong Dragon Glass Reel in Monday,January 12, 2015 with 427 Gems.
    I need you give back my gems and take this reel. Thanks for support
    My game center: thitcho333@gmail.com
    My Account ID: 5810475 in Server 40
    I took my screenshot.
    IMG_0064 by virusday_123, on Flickr
    IMG_0065 by virusday_123, on Flickr

  2. #2
    Bronze Member Contributor Level 3
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    its your fault! learn to accept it! )

  3. #3
    Iron Member Contributor Level 1
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    Plz help me.

  4. #4
    Bronze Member Contributor Level 4
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    nothing u can do here. even Betty will suggest u to send a mail to support@ucool.com
    u will get your gems back if u luck

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Virusday_123 View Post
    Hi Ucool, i bought the wrong iteam because, the gold iteam and gem iteam in Goblin Merchant was confused.
    Pzl help me, i bought the wrong Dragon Glass Reel in Monday,January 12, 2015 with 427 Gems.
    I need you give back my gems and take this reel. Thanks for support
    My game center: thitcho333@gmail.com
    My Account ID: 5810475 in Server 40
    I took my screenshot.
    IMG_0064 by virusday_123, on Flickr
    IMG_0065 by virusday_123, on Flickr
    Dear Leader
    Sorry for the inconvenience. We don't help return gems on unintended in-game buyings. Please try send an in-game ticket and our admins will help you. Thanks.

    Best Regards
    Betty

  6. #6
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. We don't help return gems on unintended in-game buyings. Please try send an in-game ticket and our admins will help you. Thanks.

    Best Regards
    Betty
    What is "in-game ticket"?

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Virusday_123 View Post
    What is "in-game ticket"?
    Dear Leader
    You can send an in-game ticket by tapping your avatar in game and then you will see the support button. Tap on the Support button and you can send an in-game ticket soon. Thanks.
    Avatar-> Support ->Customer Service-> Game Play

    Best Regards
    Betty

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