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Thread: I lost my account because game center ask me want another character ?

  1. #1

    I lost my account because game center ask me want another character ?

    I was playing from my iphone 5 and then i buy i6 i wanted open new account and i opened and play and purchase some gems and monthly card and i pop 40 lvl on new server all 40 max 42 now i lost my account i send lots of times ticket to you maybe 10 times no one answer me..

    I lost my account because game center ask me i want to load another progress to my phone ??ALL TIME ASK ALL TIME .. I dont want but i click wrong and that is so i lost my other account ...

    Now i lost my progress and back from other player i lost arena points i lost free staminas i lost everything because no one interest my problem 2 days.. Now i dont want my account because im back from all other players .. U know this is a race at this game new servers leveling arena rankings etc all about who is fast who is use more gem who is lucky. Now i cant have chance to get high ranks . Now nothing change if u give my account..

    Thx for u have good supporting good luck have fun.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Please try log in the Game Center with your Apple ID and then switch to your server and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Same Server with Old Account):


    Best Regards
    Betty

  3. #3
    Bronze Member Contributor Level 3
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    Same issue here..

    My heroes charge currently lvl 84 with vip 6 ..
    old Id : 2328696
    Nickname : illusionKidZ
    Server : 12 - Vengeance
    Guild : Carnicero
    My GameCenter email is : celvin.kleinn@gmail.com

    New id : 9945176
    Nickname : illusionKid
    Server : 12 - Vengeance

  4. #4
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    Hi i lost my account . I dont remember my mail password
    Account name : |TR| Ataberk
    Account server : 70
    Vip level : 9
    My account mail : muhammed1423@hotmail.com

    Please save my account : burakgungoren9@gmail.com

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kademe18 View Post
    Hi i lost my account . I dont remember my mail password
    Account name : |TR| Ataberk
    Account server : 70
    Vip level : 9
    My account mail : muhammed1423@hotmail.com

    Please save my account : burakgungoren9@gmail.com
    Dear Leader
    Since you play on server 70 that please create a new account on the server and give us the new account id. And then we can re-link your account. Thanks.

    Best Regards
    Betty

  6. #6
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    Hello, I clicked to change account by accident as well, and i dont remember anything but nickname and mail . So it was o22 or _o22 , it was lvl 72 or 73 with vip 5 , i guess. Email is zeusbowbowbow@gmail.com. I would like to get it back

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by o22 View Post
    Hello, I clicked to change account by accident as well, and i dont remember anything but nickname and mail . So it was o22 or _o22 , it was lvl 72 or 73 with vip 5 , i guess. Email is zeusbowbowbow@gmail.com. I would like to get it back
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  8. #8
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    Old one was o22 or _o22 , new one is _Akke_ with id 5179125

  9. #9
    Gold Member Contributor Level 6
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    Hi ,
    I would like to link my game to a new game center account and says that I cannot override.


    Old account 18128877
    New account 28239424

    Please tell me if you need more info

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by llamateizer2 View Post
    Hi ,
    I would like to link my game to a new game center account and says that I cannot override.


    Old account 18128877
    New account 28239424

    Please tell me if you need more info
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  11. #11
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    Hi,
    Here is the screenshots of my purchase history

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by llamateizer2 View Post
    Hi,
    Here is the screenshots of my purchase history
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

  13. #13
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    Oops,I may have been using VPN (not related to HC) on my device and I'm from Canada.


    If I recreate a new account without the VPN, would I be able to relink? (I need to provide a new ID I suppose )

    The main reason is that i've been using my wife's game center account and now I want to have mine.


    Thanks for your help

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by llamateizer2 View Post
    Oops,I may have been using VPN (not related to HC) on my device and I'm from Canada.


    If I recreate a new account without the VPN, would I be able to relink? (I need to provide a new ID I suppose )

    The main reason is that i've been using my wife's game center account and now I want to have mine.


    Thanks for your help
    Dear Leader
    You may give us another new id and then we can ask our admin to check again. Thanks.

    Best Regards
    Betty

  15. #15
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    You may give us another new id and then we can ask our admin to check again. Thanks.

    Best Regards
    Betty
    Hi, my new Id is the following 28258541
    Thanks

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