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Thread: Purchase $64.98 bag of gems.

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Desmond View Post
    Hi Betty,

    Thank you so so much for your help on the first 2 order however the third order is still missing.
    Do update me once the third order is delivered, so that I can continue making more purchases.

    Really appreciate what you have done. Thank you.

    Your loyal supporter

    Dear Leader
    Sorry for the inconvenience. I will request an update from our admins. Thanks.

    Best Regards
    Betty

  2. #17
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    Quote Originally Posted by Betty View Post

    Dear Leader
    Sorry for the inconvenience. I will request an update from our admins. Thanks.

    Best Regards
    Betty

    Hi Betty,

    Is there any updates from your admins?

    Best Regards,
    Your loyal supporter

  3. #18
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Desmond View Post
    Hi Betty,

    Is there any updates from your admins?

    Best Regards,
    Your loyal supporter

    Dear Leader
    Not yet, but I think that your third order is still in the queue. I will send a message to the admin and get an update. Really sorry about that.

    Best Regards
    Betty

  4. #19
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    MOLpoint please

    Hi,
    I dont have credit card. Please enable MOLpoint...

  5. #20
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    Quote Originally Posted by Betty View Post

    Dear Leader
    Not yet, but I think that your third order is still in the queue. I will send a message to the admin and get an update. Really sorry about that.

    Best Regards
    Betty

    Hi Betty,

    Sorry for sending this message post again, would like to know if there's any updates from the admin regarding to my issue?

    Best Regards,
    Your loyal supporter

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Desmond View Post
    Hi Betty,

    Sorry for sending this message post again, would like to know if there's any updates from the admin regarding to my issue?

    Best Regards,
    Your loyal supporter
    Dear Leader
    I am sorry that your order is still queuing. We will hurry up.

    Best Regards
    Betty

  7. #22
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    Quote Originally Posted by Betty View Post
    Dear Leader
    I am sorry that your order is still queuing. We will hurry up.

    Best Regards
    Betty
    Hi Betty,

    Any update on my issue? It's been a week.

    Thanks,
    Your loyal supporter

  8. #23
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Desmond View Post
    Hi Betty,

    Any update on my issue? It's been a week.

    Thanks,
    Your loyal supporter
    Dear Leader
    Sorry for the delay. I will contact our admin for more information. Thanks.

    Best Regards
    Betty

  9. #24
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please confirm that you didn't have any other orders with the same price. Our admin showed me the log and it shows that the Gems were delivered. Thanks.

    Best Regards
    Betty


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 7408273
    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP
    Order Money: $99.99
    Pay Money: $99.99
    Order Number: DB5C8644FD7B7907
    Transaction ID: 240000130787909
    Order IP:
    Order server: 52 - Corax
    Order Date: 2015-01-07 23:57:13
    Pay Date: 2015-01-07 23:57:35
    Delivery Date: 2015-01-07 23:57:35
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-01-07 23:57:35 PHP DATE)



    User Account:
    User Status: Enabled
    Account ID:
    User ID: 7408273
    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP
    Order Money: $99.99
    Pay Money: $99.99
    Order Number: 4552C09195F2C87E
    Transaction ID: 4552C09195F2C87E
    Order IP:
    Order server: 52 - Corax
    Order Date: 2015-01-07 22:50:18
    Pay Date: 2015-01-12 02:24:29
    Delivery Date: 2015-01-12 02:24:29
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-01-12 02:24:29 PHP DATE)-OP-


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 7408273
    Package: Bag of Gems (10403)
    Gems: 4000 Gems
    Pay Type: Apple IAP
    Order Money: $49.99
    Pay Money: $49.99
    Order Number: A060B3AB5ACBE8BD
    Transaction ID: A060B3AB5ACBE8BD
    Order IP:
    Order server: 52 - Corax
    Order Date: 2015-01-07 21:35:49
    Pay Date: 2015-01-12 02:24:31
    Delivery Date: 2015-01-12 02:24:31
    Payment Status: successful
    Delivery State: successful

  10. #25
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please confirm that you didn't have any other orders with the same price. Our admin showed me the log and it shows that the Gems were delivered. Thanks.

    Best Regards
    Betty


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 7408273
    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP
    Order Money: $99.99
    Pay Money: $99.99
    Order Number: DB5C8644FD7B7907
    Transaction ID: 240000130787909
    Order IP:
    Order server: 52 - Corax
    Order Date: 2015-01-07 23:57:13
    Pay Date: 2015-01-07 23:57:35
    Delivery Date: 2015-01-07 23:57:35
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-01-07 23:57:35 PHP DATE)



    User Account:
    User Status: Enabled
    Account ID:
    User ID: 7408273
    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP
    Order Money: $99.99
    Pay Money: $99.99
    Order Number: 4552C09195F2C87E
    Transaction ID: 4552C09195F2C87E
    Order IP:
    Order server: 52 - Corax
    Order Date: 2015-01-07 22:50:18
    Pay Date: 2015-01-12 02:24:29
    Delivery Date: 2015-01-12 02:24:29
    Payment Status: successful
    Delivery State: successful
    Order status updated::,placed->payed,Date(2015-01-12 02:24:29 PHP DATE)-OP-


    User Account:
    User Status: Enabled
    Account ID:
    User ID: 7408273
    Package: Bag of Gems (10403)
    Gems: 4000 Gems
    Pay Type: Apple IAP
    Order Money: $49.99
    Pay Money: $49.99
    Order Number: A060B3AB5ACBE8BD
    Transaction ID: A060B3AB5ACBE8BD
    Order IP:
    Order server: 52 - Corax
    Order Date: 2015-01-07 21:35:49
    Pay Date: 2015-01-12 02:24:31
    Delivery Date: 2015-01-12 02:24:31
    Payment Status: successful
    Delivery State: successful

    I had purchased more gems after that. From where I see the log indicated that the delivery date is the same as the rest of the orders. But I really never receive that third order in my account. And that third order is $99.99, I received the $49.99 and the second order $99.99. I am sure I didn't receive the third order cause even my VIP points has no change.

    Please assist further? Much appreciate your help and time on my issue.

    Your loyal supporter

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Desmond View Post
    I had purchased more gems after that. From where I see the log indicated that the delivery date is the same as the rest of the orders. But I really never receive that third order in my account. And that third order is $99.99, I received the $49.99 and the second order $99.99. I am sure I didn't receive the third order cause even my VIP points has no change.

    Please assist further? Much appreciate your help and time on my issue.

    Your loyal supporter
    Dear Leader
    Sorry for the inconvenience. I will try continue contact our admins again. Maybe it needs our developer to check if anything went wrong. We will keep you updated. Thanks.

    Best Regards
    Betty

  12. #27
    Iron Member Contributor Level 2
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. I will try continue contact our admins again. Maybe it needs our developer to check if anything went wrong. We will keep you updated. Thanks.

    Best Regards
    Betty

    Hi Betty,

    Any updates on my issue? It's been too long since this issue occurred. I haven't even dare to make any purchase till this issue is resolved. Can kindly escalate it?

    Many thanks,
    Your loyal supporter

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We also checked the game log and on Jan. 12th we delivered the other $99.99 order. Thanks.

    Best Regards
    Betty


    89 2015-01-12 02:24:29 7408273 52 - Corax Buy Gems updateUserPayMoneyAndVipLevel.vipPayReward 11309 13409 2100
    90 2015-01-12 02:24:29 7408273 52 - Corax Buy Gems updateUserPayMoneyAndVipLevel.OP. 3109 11309 8200

    283 2015-01-08 00:47:05 7408273 52 - Corax SummonSpecialShop [buy]items=Summon Special Shop:1; 10382 9702 -680
    284 2015-01-07 22:37:19 7408273 52 - Corax TaskRewards OnRequireTaskRewards Task Line: \\\'30\\\' Task ID \\\'36\\\' 362 382 20
    285 2015-01-07 22:29:22 7408273 52 - Corax TaskRewards OnRequireTaskRewards Task Line: \\\'30\\\' Task ID \\\'35\\\' 342 362 20
    286 2015-01-07 21:27:48 7408273 52 - Corax Chest(10) tavernDraw 2932 342 -2590
    287 2015-01-07 21:27:31 7408273 52 - Corax Chest(10) tavernDraw 5522 2932 -2590

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