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Thread: Monthly Card Only awarded 300 Gems.

  1. #1

    Monthly Card Only awarded 300 Gems.

    Okey so i bought 2x Monthly cards on 2 new servers and event says that on first purchase it should award 600 gems,since its x2 on first purchase So would be nice for 300 gems to be added on 2x Separate servers/accounts(To get more then 500 Gems for Vip4).

    1st one:

    ID=8892812

    Server=58 Corvus

    2nd One:

    ID=9233696

    Server=59 Ghost Ship

    Pictures:

    Heroes 1.jpgHeroes 2.jpg

    Thanks in forward for cooperation

  2. #2
    Bump!

    Hope this gets resolved soon...

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    The logs show that you have claimed the doubled amount for your first time purchase rewards. Thanks.

    Best Regards
    Betty

    22 2015-01-04 15:03:31 8892812 58 - Corvus Buy Gems updateUserPayMoneyAndVipLevel 203 503 300
    21 2015-01-04 15:03:31 8892812 58 - Corvus Buy Gems updateUserPayMoneyAndVipLevel.vipPayReward 503 533 30
    23 2015-01-04 15:03:31 8892812 58 - Corvus Buy Gems updateUserPayMoneyAndVipLevel.firstPayActivity 533 833 300


    33 2015-01-04 15:09:19 9233696 59 - Ghost Ship Buy Gems updateUserPayMoneyAndVipLevel 1050 1350 300
    32 2015-01-04 15:09:19 9233696 59 - Ghost Ship Buy Gems updateUserPayMoneyAndVipLevel.vipPayReward 1350 1380 30
    34 2015-01-04 15:09:19 9233696 59 - Ghost Ship Buy Gems updateUserPayMoneyAndVipLevel.firstPayActivity 1380 1680 300

  4. #4
    Hello there Bethy. Thanks for taking your time to answer my post.

    Okey so it seems that system updated it,but haven't done it. Here you go the picture as a proof on the 59-Ghost ship server and 58-Corvus

    Ghost Ship.jpgCorvus.jpg

    So as you can see i have only 450/500 on 59-Ghost Ship (And as you stated before) I am supose to have 600 points and + 4.99$ pack i bought so 600+150=750 Pts not 450. So 300 is missing.

    and on 58-Corvus i have only 300/500 Instead of 600/1000. Which you can as well from second picture. So i hope you can resolve this fast... since days are passing and i am not getting VIP bonuses.

    Thanks in forward for response and looking forward to fast solution to this.

    ~Bestworldx

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Bestworldx View Post
    Hello there Bethy. Thanks for taking your time to answer my post.

    Okey so it seems that system updated it,but haven't done it. Here you go the picture as a proof on the 59-Ghost ship server and 58-Corvus

    Ghost Ship.jpgCorvus.jpg

    So as you can see i have only 450/500 on 59-Ghost Ship (And as you stated before) I am supose to have 600 points and + 4.99$ pack i bought so 600+150=750 Pts not 450. So 300 is missing.

    and on 58-Corvus i have only 300/500 Instead of 600/1000. Which you can as well from second picture. So i hope you can resolve this fast... since days are passing and i am not getting VIP bonuses.

    Thanks in forward for response and looking forward to fast solution to this.

    ~Bestworldx
    Dear Leader
    Monthly card only gives 300 basic points even if it's your first time purchase. Thanks.

    Best Regards
    Betty

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