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Thread: i lost my Heroes charge account

  1. #766
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    dear amber,
    I lost my heroes charge account, I think my nick name was jojo or jojo jahoda, it was a long time ago last time I played but I think I was around level 50 or 60. I have a seperate account with nickname jojo jahoda because I couldn't get back on to my other.
    I'm not sure what server I was on but can you please help. I have tried every google email I can think of to sign in to but I can't find the account.. Please help!

  2. #767
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by jojo jahoda View Post
    dear amber,
    I lost my heroes charge account, I think my nick name was jojo or jojo jahoda, it was a long time ago last time I played but I think I was around level 50 or 60. I have a seperate account with nickname jojo jahoda because I couldn't get back on to my other.
    I'm not sure what server I was on but can you please help. I have tried every google email I can think of to sign in to but I can't find the account.. Please help!
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 08-29-2017 at 02:43 AM.

  3. #768
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    dear betty
    I reinstall hero charge today,and can not link facebook,it show game name when click ok ,show "password". please help me fix it,
    my game name :wizard ga ,id:27883703,servers:206, game level 79, I use android (amaze fire),facebook:leungc8@yahoo.com.
    google mail:henryc888@gmail.com,thank for help.

    regards
    leung

  4. #769
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    dear betty
    please help new account 28205260 replace to old account 27883703,so i can log in to old account ,thank for help
    regards
    leung

  5. #770

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    I got a replacement phone but I cannot log into my heroes charge account and keeps restarting the account as a new level one character I've been playing for 2 years I'd like to have this fixed

  6. #771

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    Nevermind my nephew figured it out for me and everything is okay

  7. #772
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    Hi,
    I have lost access to my account,
    Email: christian.aadnevik@gmail.com
    Vip: 10+
    Server: 2
    Nick: losty or losty-1H

  8. #773
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by losty-1H View Post
    Hi,
    I have lost access to my account,
    Email: christian.aadnevik@gmail.com
    Vip: 10+
    Server: 2
    Nick: losty or losty-1H
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  9. #774
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    Hai i need help. I did factory reset. I have lost my old account. Please help me to get back
    My old account
    Name:LuckyBringer
    Lvl: 99
    Id account:20635229
    Guild: SG 50


    My new account
    Name: Nickname
    Lvl:1
    id:28256456

  10. #775
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    Thanks betty for helping me.
    God bless you

  11. #776
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    I don't recall my username. Is it possible to get my account back with just my email? sd77sd@gmail.com

    EDIT: I do have a couple of transaction ID from purchases if that helps

  12. #777
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Bamps View Post
    I don't recall my username. Is it possible to get my account back with just my email? sd77sd@gmail.com

    EDIT: I do have a couple of transaction ID from purchases if that helps
    Dear Leader
    If it's Google play order. We could trace and locate your account. And we are sorry that Google doesn't reveal user email to third parties that we don't have any player email address. Please also check your current account id on your device. So that we could replace it with your old account. Thanks.

    Best Regards
    Betty

  13. #778
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    Get back my account

    I've lost my account !
    My name : Billy
    Server : 192
    VIP : 2
    Team level : 54

    My new account is : Nickname
    Vip : 0
    Server : 192
    Team lvl : 1
    Please help me I want to play with Billy
    Last edited by BillyInHeroesCharge; 09-19-2017 at 10:39 AM. Reason: I've lost my account

  14. #779
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BillyInHeroesCharge View Post
    I've lost my account !
    My name : Billy
    Server : 192
    VIP : 2
    Team level : 54

    My new account is : Nickname
    Vip : 0
    Server : 192
    Team lvl : 1
    Please help me I want to play with Billy
    Dear Leader
    Please give us the new account id number to check. You can see it by tapping the avatar on the upper-right corner. Almost all new accounts are called Nickname that it's not possible to locate your new account with the current in-game name. thanks.

    Best Regards
    Betty

  15. #780
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    Oh yes sorry, my new ID is : 28264619

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