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Thread: i lost my Heroes charge account

  1. #61
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Feel free to bump the thread again if you don't see any reply in 24 hours. Thanks.

    Best Regards
    Betty
    Bump....still haven't heard anything...

  2. #62
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    Ok thank you betty, ok my wifes last purchase ID was 70E4897274474920B Hope this helps. & thanks so much for your time

  3. #63
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    My server is full so I can't make another account on it.
    Nicname: Crimson Scar
    Guild: Addiction
    Server: Saif

    I don't know my ID and my Team level is 87 and VIP 12

  4. #64
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    Please can you help me, I have had my Kindle repaired but I no longer have access to my original Heroes Charge account, I don't know my ID but I downloaded the game via the Uk kindle app store on March 31st 2015

    Name: Kuddles
    Team level:79
    VIP rank: 5
    Guild: Zepplins





    ---------DO NOT DELETE---------
    UTC Time: 22 Jun 2015 18:53:59 GMT
    Game: Heroes Charge (Amazon)
    Version: 1.8.7.23
    App Version: 1.8.7
    Obb Version: 56
    PlayerID: 20817598
    ServerID: 142
    PlayerName:
    Category: Account Lost
    Device Type: KFTHWI - thor - Amazon
    OS Version: KTU84M test-keys SDK 19
    Resolution: 1920x1200, DPI: 320, Density: 2.00

  5. #65
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    Betty....still no word from the admin...

  6. #66
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    THANK YOU BETTY!
    I'm back online!
    Server 92 - {DoW} Crip - Lv103 - VIP11 - AHP 1,008,885 (Aug 10 2016)
    Server 101 - KJ.Awesome - Lv103 - VIP11 - AHP 1,002,500 (Aug 10 2016)

    Former player.

    UCool are a pack of greedy bastards, don't care about anything but gold Lining their pockets.

    I Hope this game dies and you get sued for plagiarism.

    Assholes.

  7. #67
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by UKtiltheDay View Post
    Bump....still haven't heard anything...
    Dear Leader
    You are playing on server 101. Please switch to the server and then give us the new Account ID and we can help retrieve your account by then. Thanks.

    Best Regards
    Betty

  8. #68
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Caroselli View Post
    player id = ^[Awesome]^
    player ID 15197299
    server 101

    This game is not currently linked to his game centre account. He has a game on server 92 which is linked but would like to add the server 101 account as well. Is this possible as the game centre over wrote the server 101 game.

    Thanks
    Dear Leader
    Sorry for the inconvenience. Both accounts must be on the same server for us to make the re-link operation. Please use your new account to switch to your old server and give us the new account id again. Thanks.

    Best Regards
    Betty

  9. #69
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by panduhh33 View Post
    My server is full so I can't make another account on it.
    Nicname: Crimson Scar
    Guild: Addiction
    Server: Saif

    I don't know my ID and my Team level is 87 and VIP 12
    Dear Leader
    It only shows full but you can still get in and create a new account. A new account on the same server is needed for us to make the operation. Thanks.

    Best Regards
    Betty

  10. #70
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by crip View Post
    Lost Account ID: 15197299
    Lost Account Name: ^[Awesome]^
    Level: 84
    Server 101
    VIP 5

    It was replaced with:
    Account ID: 20833731
    Level 1
    No Nickname
    Server 101
    Non VIP

    Can I please have the lost account replaced?
    Thank you
    Dear Leader
    Our admin told me that your account had been re-linked once earlier. Please let us know if you are still not able to log in your account. Thanks.

    Best Regards
    Betty

  11. #71
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by MagicSmith. View Post
    Ok thank you betty, ok my wifes last purchase ID was 70E4897274474920B Hope this helps. & thanks so much for your time
    Dear Leader
    Google transaction ID should be something like this 12999763169054705758.123456789012345 . Thanks.

    Best Regards
    Betty

  12. #72
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kuddles View Post
    Please can you help me, I have had my Kindle repaired but I no longer have access to my original Heroes Charge account, I don't know my ID but I downloaded the game via the Uk kindle app store on March 31st 2015

    Name: Kuddles
    Team level:79
    VIP rank: 5
    Guild: Zepplins





    ---------DO NOT DELETE---------
    UTC Time: 22 Jun 2015 18:53:59 GMT
    Game: Heroes Charge (Amazon)
    Version: 1.8.7.23
    App Version: 1.8.7
    Obb Version: 56
    PlayerID: 20817598
    ServerID: 142
    PlayerName:
    Category: Account Lost
    Device Type: KFTHWI - thor - Amazon
    OS Version: KTU84M test-keys SDK 19
    Resolution: 1920x1200, DPI: 320, Density: 2.00
    Dear Leader
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.
    If it doesn't, please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID(Or In-game name/Old Server):
    New Account ID(Old Server):

    Best Regards
    Betty

  13. #73
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    Alright I made a new account on the same server (Saif) and its Level 1 and the name is Novax. Thank you!

  14. #74
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by panduhh33 View Post
    Alright I made a new account on the same server (Saif) and its Level 1 and the name is Novax. Thank you!
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  15. #75
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    Quote Originally Posted by Betty View Post
    Dear Leader
    You are playing on server 101. Please switch to the server and then give us the new Account ID and we can help retrieve your account by then. Thanks.

    Best Regards
    Betty
    Betty, new account ID is 20874956. Server 101. Thanks!

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