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Thread: i lost my Heroes charge account

  1. #46
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    Bump for help

  2. #47
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by UKtiltheDay View Post
    Hello...I broke my phone and cannot retrieve my old game. Not sure what server I was on, but I was level 68, VIP 5, and name was UKtiltheDay. Help plz!!
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Feel free to bump the thread again if you don't see any reply in 24 hours. Thanks.

    Best Regards
    Betty

  3. #48
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    Hi Amber

    My son has lost his heroes charge account. He has registered for Ucool as username Crip on the forum but is unable to reply to threads. His game details are as follows:

    Nic. ^[Awesome]^
    Guild: aussiebeer ID 110066383
    Server: 101 (he thinks)
    Account ID: 15197299

    Team lvl 84 Vip5

    Your assistance would be greatly appreciated

    Cheers

    Caroselli

  4. #49
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    Hi I cannot get my account. I got a new phone and accidentally did the HD version and when I realized it and downloaded the normal one I lost my account can you please help.!

  5. #50
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    Betty I lost my account due to getting a new phone. I need you're help please.

  6. #51
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    Sorry betty. I missed out 1 of the Ls in her name. My wifes account is on server 101 kronnak, her name is izabella she is lvl 74, VIP5 & has her new lvl 1 acc ID on kronnak is 20651185. Please help she misses the game so much

  7. #52
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Caroselli View Post
    Hi Amber

    My son has lost his heroes charge account. He has registered for Ucool as username Crip on the forum but is unable to reply to threads. His game details are as follows:

    Nic. ^[Awesome]^
    Guild: aussiebeer ID 110066383
    Server: 101 (he thinks)
    Account ID: 15197299

    Team lvl 84 Vip5

    Your assistance would be greatly appreciated

    Cheers

    Caroselli


    Dear Leader,

    Please tell us the player id he can log in now. We will help connect your account 15197299.

    Best Regards,

    Betty




  8. #53
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by panduhh33 View Post
    Betty I lost my account due to getting a new phone. I need you're help please.
    Dear Leader,

    What's your character name and server please? If you knew your server, please make a new character on this server with your current account and tell us the player id of the newly created character. Please provide us any additional info you have about your account, such as character level, player id, guild name or id and transaction id.

    Best Regards,

    Betty

  9. #54
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by MagicSmith. View Post
    Sorry betty. I missed out 1 of the Ls in her name. My wifes account is on server 101 kronnak, her name is izabella she is lvl 74, VIP5 & has her new lvl 1 acc ID on kronnak is 20651185. Please help she misses the game so much


    Dear Leader,

    If you can find us a transaction id from Google, it will help us to locate your account.

    Best Regards,

    Betty


  10. #55
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    Hello,

    I have rebooted my phone and now i dont have any progress in the game .Please help me.

    old account : burdeanul
    level: 51
    guild: anca
    server: 120 Quimulan Klass

    new account :azoh
    lvl:1
    server 120(the same) Quimulan Klass

    g-mail adress: burdeanu.andrei@gmail.com

    phone:huawei ascend g 300 (u8815)

    thank you in advance

  11. #56
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by burdeanul View Post
    Hello,

    I have rebooted my phone and now i dont have any progress in the game .Please help me.

    old account : burdeanul
    level: 51
    guild: anca
    server: 120 Quimulan Klass

    new account :azoh
    lvl:1
    server 120(the same) Quimulan Klass

    g-mail adress: burdeanu.andrei@gmail.com

    phone:huawei ascend g 300 (u8815)

    thank you in advance

    Dear Leader,

    We've restored your account on 120.
    Best Regards,

    Betty

  12. #57
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    player id = ^[Awesome]^
    player ID 15197299
    server 101

    This game is not currently linked to his game centre account. He has a game on server 92 which is linked but would like to add the server 101 account as well. Is this possible as the game centre over wrote the server 101 game.

    Thanks

  13. #58
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    Quote Originally Posted by Betty View Post


    Dear Leader,

    Please tell us the player id he can log in now. We will help connect your account 15197299.

    Best Regards,

    Betty



    player id = ^[Awesome]^
    player ID 15197299
    server 101

    This game is not currently linked to his game centre account. He has a game on server 92 which is linked but would like to add the server 101 account as well. Is this possible as the game centre over wrote the server 101 game.

    Thanks

  14. #59
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    Lost Account ID: 15197299
    Lost Account Name: ^[Awesome]^
    Level: 84
    Server 101
    VIP 5

    It was replaced with:
    Account ID: 20833731
    Level 1
    No Nickname
    Server 101
    Non VIP

    Can I please have the lost account replaced?
    Thank you
    Server 92 - {DoW} Crip - Lv103 - VIP11 - AHP 1,008,885 (Aug 10 2016)
    Server 101 - KJ.Awesome - Lv103 - VIP11 - AHP 1,002,500 (Aug 10 2016)

    Former player.

    UCool are a pack of greedy bastards, don't care about anything but gold Lining their pockets.

    I Hope this game dies and you get sued for plagiarism.

    Assholes.

  15. #60
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    it works thank you very much have a nice day

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