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Thread: Lost my account. Please restore it!

  1. #1
    Iron Member Contributor Level 1
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    Angry Lost my account. Please restore it!

    I lost my account after I accidentally click OK on the game centre alert and restarted from lvl 1 account.. Here's the old and new account details:

    Old Account ID(Or Character/Server): 8351342 / Pallathion

    New Account ID(Same Server with Old Account): 8718556 / Pallathion

    Please restore my account asap..

  2. #2
    Iron Member Contributor Level 1
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    Can someone help?

    Can someone help please?

  3. #3
    Iron Member Contributor Level 1
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    someone please?

    someone please?

  4. #4
    Administrator Contributor Level 10 Raymond Dong's Avatar
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    Reply

    Quote Originally Posted by exwingz View Post
    someone please?
    Dear Leader,

    I think I have restored your account. Please check on it. Thanks for playing Heroes Charge.

    Ember

  5. #5

    Lost my acount`

    Hey guys,I have the biggest problem ever!!!I busted my old phone and my account is totaly lost,cause i didn't register in the gamecenter and I don't remember my account ID number.All I can tell you that the name of my team was Sector S and the first two digits of the id were 21....my team level is 68.I have a guild,it's called Dead Blood.The server I am in is Old Curse.My new account is 8361044.I'd be very gratefull if you can help me restore it!
    Thank you.

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Brat Mitt View Post
    Hey guys,I have the biggest problem ever!!!I busted my old phone and my account is totaly lost,cause i didn't register in the gamecenter and I don't remember my account ID number.All I can tell you that the name of my team was Sector S and the first two digits of the id were 21....my team level is 68.I have a guild,it's called Dead Blood.The server I am in is Old Curse.My new account is 8361044.I'd be very gratefull if you can help me restore it!
    Thank you.

    Dear Leader
    Please tell us on which server you were playing. And your new account must be on your old server for us to make the re-link operation. Thanks.

    Best Regards
    Betty

  7. #7

    Hey

    Hi again! The server i was in was Old Curse.I made a new account there and the number of the account is 9487851 my name is Brat Mit.If there is anything else i need to do just tell me and it will be done! Can't wait to se my team again!Thank you very much for your help!

  8. #8

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    Lost account HELP PLEASEEEE

    I sent an email to support@ucool.com and i get an email from Ucool <support@ucool.com> saying:

    Dear Leader,

    Please make a new character with your level 1 account on server 49and tell us the player id of the new character. We will help connect your account 6971132.

    Best Regards,

    Ember

    my english is bad! please help me i wanna play today!!!! what can i do!

  9. #9

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    Help!

    Please help i already lose the free stamina at 12pm!!! help!!

  10. #10

    Thanks!

    Thank you very much guys!!!!

  11. #11

    Stolen device

    Hello!

    I need you help!

    My old device has been stolen this Sunday, I got a new one today, but I don't have my ID to restore it to my new device and don't know which server I was playing on.


    I have got 23-25 chars, probably my name was breakfast6 or Putyi
    I was level 70 with 5 level 70 chars, admiral, succubus, emberstar, shadowleaf, chaplain...

    can you help me somehow?

    Thanks in advance


    Kolos

  12. #12
    Iron Member Contributor Level 2
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    lost account

    I lost my to account after I accidentally click OK on the game centre alert and restarted from lvl 1 account i dont now old account id but the new ID

    new account-ID :10034139
    server 30 comando
    guild: pegasus-
    guild-ID 40347
    Nickname [PEG] Gwen

    hope you can restore ! thanks .

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by breakfast6 View Post
    Hello!

    I need you help!

    My old device has been stolen this Sunday, I got a new one today, but I don't have my ID to restore it to my new device and don't know which server I was playing on.


    I have got 23-25 chars, probably my name was breakfast6 or Putyi
    I was level 70 with 5 level 70 chars, admiral, succubus, emberstar, shadowleaf, chaplain...

    can you help me somehow?

    Thanks in advance


    Kolos
    Dear Leader,
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by gwendoline View Post
    I lost my to account after I accidentally click OK on the game centre alert and restarted from lvl 1 account i dont now old account id but the new ID

    new account-ID :10034139
    server 30 comando
    guild: pegasus-
    guild-ID 40347
    Nickname [PEG] Gwen

    hope you can restore ! thanks .
    Dear Leader
    Is [PEG] Gwen your old account's in-game name please? Thanks.

    Best Regards
    Betty

  15. #15
    Quote Originally Posted by Betty View Post
    Dear Leader,
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty
    Dear Betty!


    All the servers are full, so I cannot login to my old server and I don't remember which was it...

    I gave you my nick and some of my chars stat which I remember. Could you find it somehow?
    I played last time on Saturday.

    Thanks in advance:
    Kolos

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