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Thread: Haven't received my Gems/VIP

  1. #1

    Join Date
    Dec 2014
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    Haven't received my Gems/VIP

    Hi there, i payed for a Cloth Sack of Gems and they haven't arrived, neither the VIP Level. I will attach a picture of the receipt and my name in-game with my server name.



    My name is Bielzin and i reside in Server 7 which is Psychopath. Account ID is 1649132

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
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    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple here(not the purchase history). And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3

    Join Date
    Dec 2014
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  4. #4
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader,
    Thank you for being patient with us. We will deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

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