uncrdited soul stones, gold and guild coins

[kirelengko]

After leveling up to 81, the soul stones I bought, 5 each, for old course, death mage, arcane sapper, lunar guardian, commando, riffleman and mystic were not credited to my account. Also, today's event, double gold coins in the crusade only shows the additional coins upon opening the chest but none was credited to my coins. I did the computation and its all the same for 2 of my accounts. Plus, i also finished the chapter 10 raid, a whisper missed with the last hit and received no rewards, no guild coins. Hope this can be fixed soon and have the necessary credits sent to my accounts. Im level 81, VIP 8 at server 20:Mystic and level 68 at server 17. -kirelengko

[kirelengko]

I already reset, exited and reinstalled the app, even restarted my mobile phone. But unlike what other players' say, nothing happened to my account. None was credited to me. Please do something about it, have my account checked and do the necessary actions needed. Thank you!

[Betty]

After leveling up to 81, the soul stones I bought, 5 each, for old course, death mage, arcane sapper, lunar guardian, commando, riffleman and mystic were not credited to my account. Also, today's event, double gold coins in the crusade only shows the additional coins upon opening the chest but none was credited to my coins. I did the computation and its all the same for 2 of my accounts. Plus, i also finished the chapter 10 raid, a whisper missed with the last hit and received no rewards, no guild coins. Hope this can be fixed soon and have the necessary credits sent to my accounts. Im level 81, VIP 8 at server 20:Mystic and level 68 at server 17. -kirelengko

Dear Leader
Sorry for the inconvenience.
When did you buy the soul stones please?
Please try end the game process and restart the game and see if you get the doubled amount of gold.
And what do you mean by no guild coins for Chapter 10 raid please? When did it happen please? Please give us your account ids to help address the problem. Thanks.

Best Regards
Betty