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Thread: Have Not Received Gems, Please Help

  1. #1
    Iron Member Contributor Level 2
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    Have Not Received Gems, Please Help

    I've bought the Iron Case of Gems One Time Offer for 6.99 pounds, but have not received any gems.

    Here is my account information:
    IGN: Shun is God
    Server: 38
    Account ID: 5437761

    I've attached a screenshot of my order on iTunes.
    Screen Shot 2014-12-22 at 1.13.15 AM.jpg

    Thank you.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please provide a screenshot of your iTunes Receipt email. Our admin needs it to manually confirm and deliver your order. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 2
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    Sorry for the late reply, but I just got the receipt this morning.

    I have attached a screenshot.
    Screen Shot 2014-12-23 at 2.07.25 PM.jpg

    Thank You.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for being patient with us. We will deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

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