Help, I never receive my gems !

[Krabbe]

Hello,

On December 15th I purchased a Golden Package of Gems and on December 16th, I purchased a Cloth Sack of Gems and Monthly Card. I`ve sent 3 emails about this issue through in game support tickets, but since after 2 days waiting I still haven't heard back I`m starting this thread. So here is the first email I sent:

"Hello,

I've sent an email about this earlier, but I feel like I should send a more complete version. As stated before, I purchased a Golden Package of Gems, Cloth Sack of Gems and a Monthly Card. As I was reading through the events, I saw that some event were valid only until december 16th. I wanted to send a more complete version of the email just to enphasize that I DID MADE THE PURCHASES ON DEC 16TH, therefor those event rewards should apply to me. They are:

1- On a purchase of $4.99 or more, you get Vanguard Warrior Soul Stones.
2- On a purchase of $4.99 or more, you get 30 Ice Mage Soul Stones, 1 Metal Element and 5 EXP Salves.
3- For the first purchase you make, the gems you get will be doubled ( that excludes bonus gems ). The first package I bought was the $99.99 one, so thats 3.000 basics gems that need to be doubled.

I need help solving the problem.

Thank you in advance,
Alexandre Krabbe."

After that, I received an email asking for a screen shot of the purchases. So I took a screen shot of my iTunes purchase history, where you can see the order number and date of purchase. So here is the second email:

"Here is a screen shot of my iTunes purchase history:

iTunes Purchase History 2.jpg

That screen shot shows that the first purchase I made was the Golden Package of Gems ($99.99) on Dec 15th. And the other two purchases (Monthly Card and Cloth Sack of Gems) were made in Dec 16th. Hope that solves the problem.

Thank you in advance,
Alexandre Krabbe."

After that, I got no response after two days. Still waiting my gems, event rewards and VIP status. As you know I`m losing each day I`m without a VIP status. Please help me as soon as possible.

Sincerely,
Alexandre Krabbe.

[Betty]

Dear Leader
Sorry for the inconvenience that our system missed your order. Would you take a screenshot of your iTunes Receipt email for each orders please? We need that one to manually confirm and deliver your order as soon as possible. Thanks.

Best Regards
Betty