MY GEMS are gone

[fiasco]

Server: 47 Quinnard

Character Name: Fiasco

Account ID: 6673428

Device(optional): iphone

Estimate Time of Problem: Dec 15th, 3pm - 6pm

Problem Detail: i was trying use 200 GEMs to purchase 120 stamina , and then it shows that i need to upgrade to VIP8 so i can purchase the stamina.
however it deducted my GEMs but didnt give me stamina

[Betty]

Dear Leader
The logs show that you successfully bought 2x 200 Gems for 120 stamina. The server time is EST. Thanks.

Best Regards
Betty


5 2014-12-15 17:51:51 6673428 47 - Quinnard BuyStamina OnBuyVitality 3496 3296 -200
6 2014-12-15 14:07:22 6673428 47 - Quinnard BuyStamina OnBuyVitality 3696 3496 -200

69 2014-12-15 17:51:51 6673428 47 - Quinnard BuyStamina OnBuyVitality: CostGem 200 CurGem 3496 20 140 120
90 2014-12-15 14:07:22 6673428 47 - Quinnard BuyStamina OnBuyVitality: CostGem 200 CurGem 3696 37 157 120

[fiasco]

but i didnt receive stamina

[Betty]

Dear Leader
The 3rd and 4th line showed that you got the stamina. Thanks.

Best Regards
Betty

69 2014-12-15 17:51:51 6673428 47 - Quinnard BuyStamina OnBuyVitality: CostGem 200 CurGem 3496 20 140 120
90 2014-12-15 14:07:22 6673428 47 - Quinnard BuyStamina OnBuyVitality: CostGem 200 CurGem 3696 37 157 120