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Thread: Did not got gems

  1. #1
    Iron Member Contributor Level 1
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    Did not got gems

    Hey I just now buy alpr of gems and all was fine but then I wanted more so I buyed the. Pile of gems and I did not get it it sad thx you very much for buying and then it did not do anything So please help my name at game is DarkSilveR :ID 6647470 server number 47 thx very much

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store/Googleplay, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  3. #3
    Iron Member Contributor Level 1
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    Quote Originally Posted by Allen View Post
    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store/Googleplay, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen
    Sry but iam on iPhone and iam at army now I won't be at home for some days if u want I can give the email
    I buyed from and the last 4 numbers of credit

  4. #4

    Thumbs up I can't buy gems

    Hello!!

    I have this problem with my account I don't know what happen because I can't buy gems all the time I try to buy I get connection and keep like that!!!

    My account Name is Stephano

    Thanks so much unnamed (1).jpgunnamed.jpg

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