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Thread: Double billing

  1. #1
    Iron Member Contributor Level 1
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    Double billing

    Ojisan
    ID 6377286
    server Malak

    Bought Silver chest of Gems one time offer on 12/11/14 8:21pm
    Did not receive anything.
    Redid the purchase on 12/11/14 8:24pm.
    Received the gem this time.

    Checked my Itune account and found I was charged twice.
    1.jpg2.jpg3.jpg

    Please refund. Thank you.

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case, please could you send a receipt from iTunes store for the double-billed transaction, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  3. #3
    Iron Member Contributor Level 1
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    I assume these are the receipts you indicated.
    4.jpg
    5.jpg

  4. #4
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    I apologize for any inconvenience. In this case, since the refund is unavailable under our refund policy, so you can ask us to deliver the gems instead. Please tell us if it works for you? We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen
    Last edited by Allen; 12-15-2014 at 12:12 AM.

  5. #5
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    Thank you.

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