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Thread: Billing Issue

  1. #1

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    Billing Issue

    I got trouble in purchasing gems. I bought twice for 99.99 usd package but the first purchase i didn't got any gems and the second purchase i got the gems. So, please fix my issue, i already sent in-app email but i would like to confirm my issue on this forum again.

    My account id is 5449440
    My ign is meawjr
    My server is 38, Altroth

    Thanks in advance.

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store/Googleplay, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  3. #3

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    The evidence as you request

    Dear Allen,

    The attached file is the evidence as your request. The payment issue is order number M2MFQWB78Q. So, this is a receipt from iTune that you request. If you need more information just feel free to tell me.

    Best Regards,
    Attached Images Attached Images

  4. #4
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Meawjr View Post
    Dear Allen,

    The attached file is the evidence as your request. The payment issue is order number M2MFQWB78Q. So, this is a receipt from iTune that you request. If you need more information just feel free to tell me.

    Best Regards,
    Thank you for your effort, but one thing we would like you to know that: the receipt is the most important proof we need. Thank you if you can show it to us!

  5. #5

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    The Receipt

    Dear Allen,

    The attached file is iTunes receipt that you request.

    Thanks in advance.
    Attached Images Attached Images

  6. #6
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    We've checked the delivery logs and confirmed the delivery of your order, please let us know if you need any further assistance regarding this issue.

    ID User Info Payment Order Number Time Status
    3241589
    User Account:
    User Status: Enabled
    Account ID: 3515113 View
    User ID: 5449440 View
    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP (6)
    Order Money: $99.99
    Pay Money: $99.99
    Order Number: 696AD29571A4E0E9
    Transaction ID: 100000128699407
    Order IP: 27.55.142.18 (TH)
    Order server: 38 - Altroth
    Order Date: 2014-12-12 13:03:45
    Pay Date: 2014-12-12 13:04:07
    Delivery Date: 2014-12-12 13:04:07
    Payment Status: successful
    Delivery State: successful

    Best Regards,
    Allen

  7. #7

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    Quote Originally Posted by Allen View Post
    Dear Leader,
    We've checked the delivery logs and confirmed the delivery of your order, please let us know if you need any further assistance regarding this issue.

    ID User Info Payment Order Number Time Status
    3241589
    User Account:
    User Status: Enabled
    Account ID: 3515113 View
    User ID: 5449440 View
    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP (6)
    Order Money: $99.99
    Pay Money: $99.99
    Order Number: 696AD29571A4E0E9
    Transaction ID: 100000128699407
    Order IP: 27.55.142.18 (TH)
    Order server: 38 - Altroth
    Order Date: 2014-12-12 13:03:45
    Pay Date: 2014-12-12 13:04:07
    Delivery Date: 2014-12-12 13:04:07
    Payment Status: successful
    Delivery State: successful

    Best Regards,
    Allen

    Dear Allen,

    Please re-check about the status. I bought 2 times; first i didn't get any thing and second i already got gems. So, i think this status isn't first purchase, it's second purchase.

    Best regards,

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Meawjr View Post
    Dear Allen,

    Please re-check about the status. I bought 2 times; first i didn't get any thing and second i already got gems. So, i think this status isn't first purchase, it's second purchase.

    Best regards,

    Dear Leader
    In this case, please provide another iTunes Receipt. Thanks.

    Best Regards
    Betty

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