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Thread: monthly card

  1. #1
    Iron Member Contributor Level 1
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    monthly card

    Hi I bought yesterday afternoon monthly card and I have not even gotten to your game please do something because I did not give my money for nothing...my name in game is ~(DevilakosS Account ID 6252390 and server 43IMG_1110.jpg

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  3. #3
    Iron Member Contributor Level 1
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    monthly card

    Well LISTEN to see I do not care what you want to see and what you want to proof it is sufficient to see that I bought a packages gems and monthly card now is your problem how to solve the check my account i dont care and I see that there is general the problems with payments ... lest you become something else and we steal our money; solve my problem or otherwise, verifying with my money back

  4. #4
    Iron Member Contributor Level 1
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    hello?

    wait 2 days for an answer about what will be done and still nothing ultimately this is forums or something else; because I see very interested ...

  5. #5
    Diamond Member Contributor Level 9 Allen's Avatar
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    Sorry to tell you that we are unable to hlep you without sufficient detail provided. It's responsible for both of us. Thank you for your cooperation!

  6. #6
    Iron Member Contributor Level 1
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    ok

    To understand now you tell me that you are unable to check this too because your own system blame not me and I had no problems to your EMAIL to send the finish because I have no desire to sit to deal with this things simple I 'm sorry 15 Euro simply not I have the code from the EMAIL because it was his brother s and does not remember the password whenever you are asked now to give me a final answer you can check it in some other way or to stop because tired...THANKS FOR YOUR HELP!!!

  7. #7
    Iron Member Contributor Level 1
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    ok

    ok the gems and the monhly card is deliver i dont know how but thanks..

  8. #8

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    i purchased 4 times but it's not work

    i purchased 4 times but it's not work
    invoice.jpg
    my account is zoćn - account ID: 6082497, my email & my apple ID: doanhoangphuong@gmail.com
    i want my money back, plz

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by zoan1986 View Post
    i purchased 4 times but it's not work
    invoice.jpg
    my account is zoćn - account ID: 6082497, my email & my apple ID: doanhoangphuong@gmail.com
    i want my money back, plz

    Dear Leader
    Sorry for the inconvenience that our system missed your order(s). Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple here. And then we will manually confirm and deliver your order as soon as possible. And please open a new thread so that we can concentrate on you. Thanks.

    Best Regards
    Betty

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