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Thread: Monthly card not recieved!

  1. #1

    Monthly card not recieved!

    Monthly card not recieved!

    And my money is minus double times
    ---------DO NOT DELETE---------
    Local Time: 2014-12-11 10:55:20 CH
    Time Stamp: 1418313320
    Game: Heroes Charge
    Version: 1.5.0.218
    PlayerID:
    ServerID: 14
    PlayerName: Tuanhero.vn
    Category: Billing Issue
    Language: en
    Device Type: iPhone
    OS Version: 8
    PaymentState: Method:appleIAP_WebIPN TorderId:46DED171604EC4AA ErrorCode:ERROR_PAY_VERIFY_RECEIPT_PRODUCT_ID state:60
    Payment:
    PaymentLog: ay purchased
    2014-12-11 22:5:11 - 87A61B656F26C1BC pin ok
    2014-12-11 22:6:46 - 46DED171604EC4AA request ok
    2014-12-11 22:6:46 - 46DED171604EC4AA pay purchasing
    2014-12-11 22:7:3 - 46DED171604EC4AA pay purchased
    2014-12-11 22:7:6 - 46DED171604EC4AA pin ok

    -------------------------------


    Sent from my iPhone

  2. #2

    Image

    image.jpg
    I give you my image

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,343
    Rep Power
    10
    Dear Leader
    Sorry for the inconvenience. Please take a screenshot of the receipt email sent from iTunes. Our admin told us that they need the receipt to confirm orders. Thanks.

    Best Regards
    Betty

  4. #4

    to Betty

    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please take a screenshot of the receipt email sent from iTunes. Our admin told us that they need the receipt to confirm orders. Thanks.

    Best Regards
    Betty
    Thank you, Check for me pls, my money is minus double times. But i have not recieved Monthly card. and now i am Vip 0

    apple.jpg

    thank again

  5. #5
    Diamond Member Contributor Level 9 Allen's Avatar
    Join Date
    Nov 2013
    Posts
    772
    Rep Power
    31
    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen

  6. #6
    Hi.

    I want to buy a monthly card. but there is an error on the server. Help plz

    ---------DO NOT DELETE---------
    UTC Time: 13 Dec 2014 07:18:38 GMT
    Game: Heroes Charge
    Version: 1.5.1.81
    App Version: 1.5.1
    Obb Version: 34
    PlayerID: 6197944
    ServerID: 43
    PlayerName: смерть
    Category: Billing Issue
    Language: EN
    Device Type: SM-G900F - klte - samsung
    OS Version: KOT49H.G900FXXU1ANI3 SDK 19

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