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Thread: Gemmes non livrés

  1. #1

    Join Date
    Dec 2014
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    Gemmes non livrés

    Bonjour,
    j'ai dejà envoyé un mail au support, pas de reponses pour l'instant alors je post ici.

    j'ai donc fait un achat ce matin d'un pack 17,99€ et les gemmes non pas été livrés et la transaction itunes bien enregistré.


    Details de mon compte:
    ---------DO NOT DELETE---------
    > Local Time: 2014-12-08 10:23:32
    > Time Stamp: 1418030612
    > Game: Heroes Charge
    > Version: 1.5.0.212
    > PlayerID: 6401101
    > ServerID: 45
    > PlayerName: Dark-light
    > Category: Billing Issue
    > Language: fr
    > Device Type: iPhone5,2
    > OS Version: 8.1.1
    > PaymentState: Method:appleIAP_WebIPN TorderId:C9A3D2F9CD67C019 ErrorCode: state:0
    > Payment:
    > PaymentLog: purchased
    > 2014-11-23 17:57:34 - 670075E7EB512879 pin ok
    > 2014-11-27 15:4:58 - C9A3D2F9CD67C019 request ok
    > 2014-11-27 15:4:59 - C9A3D2F9CD67C019 pay purchasing
    > 2014-11-27 15:5:20 - C9A3D2F9CD67C019 pay purchased
    > 2014-11-27 15:5:23 - C9A3D2F9CD67C019 pin ok

    Capture d'ecrans:
    image1.jpg
    DSCN2431.jpg

    Que faire?

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
    Join Date
    Nov 2013
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store/Googleplay, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  3. #3

    Join Date
    Dec 2014
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    Bonjour,
    voilà la facture itunes:
    Capture d’écran 2014-12-09 à 09.07.59.jpg

    Et les capture d'écran de l'ipad:
    IMG_0125.jpgIMG_0126.jpg

    J'ai donc effectué un achat pour 17,99E et je n'ai jamais reçu les gemmes sur mon compte.
    Merci de m'aider.

  4. #4
    Diamond Member Contributor Level 9 Allen's Avatar
    Join Date
    Nov 2013
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    Dear Leader,
    Thank you for your help!
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Best Regards,
    Allen

  5. #5

    Join Date
    Dec 2014
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    Gemmes Livrées, merci!

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