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Thread: Monthly card not delivered..

  1. #1
    Iron Member Contributor Level 1
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    Monthly card not delivered..

    Hello please help my monthly card not delivered..my account is 1332214..this is the ss ss.jpg .. and i got double bought.. fix please tq..

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store/Googleplay, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  3. #3
    Iron Member Contributor Level 1
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    this bill from itunes

    double monthly card @@ zzzzzzzzzzxzzzzzzzzzzzzzz.jpg tq..

  4. #4
    Iron Member Contributor Level 1
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    clear image?


  5. #5
    Iron Member Contributor Level 1
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    tq

    tq for response

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Would you attach a bigger screenshot which shows your order information more clearly please? We will confirm and deliver your order as soon as possible once we have your order information.

    Best Regards
    Betty

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