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Thread: Purchased Iron Case of Gems One Time Offer, but did not receive.

  1. #1

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    Purchased Iron Case of Gems One Time Offer, but did not receive.

    Hi, I didn't receive my item

    Thank you.
    You've made a purchase from uCool Ltd on Google Play.

    Order number: 12999763169054705758.1326097095966243
    Order date: Dec 6, 2014 12:07:32 PM WIB

  2. #2
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,

    Could you tell me your account id? Thank you!
    Best Regards
    Allen

  3. #3

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    Quote Originally Posted by Allen View Post
    Dear Leader,

    Could you tell me your account id? Thank you!
    Best Regards
    Allen
    Account ID: 6116855

  4. #4
    Diamond Member Contributor Level 9 Allen's Avatar
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    So this shoud be the one you referred:

    ID User Info Payment Order Number Time Status
    3026884
    User Account:
    User Status: Enabled
    Account ID: 4411098 View
    User ID: 6116855 View
    Package: Iron Case of Gems (10510)
    Gems: 1300 Gems
    Pay Type: Google IAP (7)
    Order Money: $9.99
    Pay Money: $9.99
    Order Number: 235ECF92F45D169B
    Transaction ID:
    Order IP: 103.227.147.253 (ID)
    Order server: 42 - Nedan
    Order Date: 2014-12-06 00:07:15
    Pay Date: 0000-00-00 00:00:00
    Delivery Date:
    Payment Status: unpaid


    In this case can you help us by providing the recipt of it? Please be note that we actually need a receipt and confirmation email from Google Play market, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

  5. #5

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    Quote Originally Posted by Allen View Post
    So this shoud be the one you referred:

    ID User Info Payment Order Number Time Status
    3026884
    User Account:
    User Status: Enabled
    Account ID: 4411098 View
    User ID: 6116855 View
    Package: Iron Case of Gems (10510)
    Gems: 1300 Gems
    Pay Type: Google IAP (7)
    Order Money: $9.99
    Pay Money: $9.99
    Order Number: 235ECF92F45D169B
    Transaction ID:
    Order IP: 103.227.147.253 (ID)
    Order server: 42 - Nedan
    Order Date: 2014-12-06 00:07:15
    Pay Date: 0000-00-00 00:00:00
    Delivery Date:
    Payment Status: unpaid


    In this case can you help us by providing the recipt of it? Please be note that we actually need a receipt and confirmation email from Google Play market, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.
    Below is the order receipt i got from my email and I check my google wallet it turns out in pending status.
    How to make my payment status change?
    Attached Images Attached Images

  6. #6

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    Is it safe if I try to purchase again since the item is one time offer?

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