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Thread: Gems were not delivered

  1. #16
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    Quote Originally Posted by Allen View Post
    Still the same. Hope it hits our account soon.
    I would like to know about another issue: have you been using an in-app purchase cracker program or anything related which caused your payment information always be rejected between iTunes with our system.
    I've been waiting for 2 days, is this going to be fixed or should I ask for a refund?

  2. #17
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Mo6a View Post
    I've been waiting for 2 days, is this going to be fixed or should I ask for a refund?

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Please be note that: Since you have been encountered billing issue every-time after purchase, so if you face this billing problem next time, please contact Apple directly to see where the real problem is, thus we will not credit you with gems anymore unless your issue is fixed by Apple. Thank you for your assistance in advance!
    Best Regards,
    Allen

  3. #18
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    Quote Originally Posted by Allen View Post

    Dear Leader,
    This is sent as a courtesy to inform you that we have just credited the gems to your account already. Please check your account to confirm this. We are sorry for this inconvenience and thank you for your great patience all the way.
    Please be note that: Since you have been encountered billing issue every-time after purchase, so if you face this billing problem next time, please contact Apple directly to see where the real problem is, thus we will not credit you with gems anymore unless your issue is fixed by Apple. Thank you for your assistance in advance!
    Best Regards,
    Allen
    Thank youg or your reply, but Allen I still didn't receive the gems!?

  4. #19
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Mo6a View Post
    Thank youg or your reply, but Allen I still didn't receive the gems!?
    Well you have got them indeed
    63 2014-12-07 09:16:23 4454227 30 - Commando 0 ExcavateRobbed 938 939 1
    64 2014-12-07 08:02:30 4454227 30 - Commando 0 ExcavateRobbed 167 168 1

    They are what you got from the Cloath sack package.

  5. #20
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    Quote Originally Posted by Allen View Post
    Well you have got them indeed
    63 2014-12-07 09:16:23 4454227 30 - Commando 0 ExcavateRobbed 938 939 1
    64 2014-12-07 08:02:30 4454227 30 - Commando 0 ExcavateRobbed 167 168 1

    They are what you got from the Cloath sack package.
    I bought the 99.9$ allen! Didnt receive 10k gems!

  6. #21
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Mo6a View Post
    I bought the 99.9$ allen! Didnt receive 10k gems!
    I would like to see the receipt of the $99 one.

  7. #22
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    image.jpg
    Quote Originally Posted by Allen View Post
    I would like to see the receipt of the $99 one.
    There you go Allen

  8. #23
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Mo6a View Post
    image.jpg

    There you go Allen
    Dear Mo6a,
    We have just credited the gems from this 99 purchase to your account already.
    Please be note that: Since you have been encountered billing issue every-time after purchase, so if you face this billing problem next time, please contact Apple directly to see where the real problem is, thus we will not credit you with gems anymore unless your issue is fixed by Apple. Thank you for your assistance in advance!
    Best Regards,
    Allen

  9. #24
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    Quote Originally Posted by Allen View Post
    Dear Mo6a,
    We have just credited the gems from this 99 purchase to your account already.
    Please be note that: Since you have been encountered billing issue every-time after purchase, so if you face this billing problem next time, please contact Apple directly to see where the real problem is, thus we will not credit you with gems anymore unless your issue is fixed by Apple. Thank you for your assistance in advance!
    Best Regards,
    Allen
    Thanks for the help

  10. #25
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    missing gems

    here is the receipt image
    Attached Images Attached Images

  11. #26
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by mike14990 View Post
    here is the receipt image
    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  12. #27
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    Quote Originally Posted by Allen View Post
    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen
    sorry but they delay the receipt as usual I have no idea when would it arrive tho...can I just provide the order number and let you look it up ?

  13. #28
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by mike14990 View Post
    sorry but they delay the receipt as usual I have no idea when would it arrive tho...can I just provide the order number and let you look it up ?
    Sorry but i want to point out that Order number from iTune Store does no help for us to check. We appreciate your patience during waitting period.

  14. #29
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    Quote Originally Posted by mike14990 View Post
    sorry but they delay the receipt as usual I have no idea when would it arrive tho...can I just provide the order number and let you look it up ?
    The order is MHJVLHSZTX and I did successful purchased other two order but this 49.99$ one.....and the confirmation email haven't sent to me even on the successful purchases...

    OH ok thanks guees I need to wait ..

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