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Thread: A Question for gems purecashing

  1. #1
    Iron Member Contributor Level 1
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    Unhappy A Question for gems purecashing

    Hello and thanks for your time,
    I've spent about 250$+ on gems and im currently vip 10,
    I would like to ask why the special offers are only 1 time purecash? I understand its a special offer,and yet its more reasonable to atleast make them availlable once in a month,In my current state I need to waste more then 150+$ to just get to vip 11,its crazy.

    another question I have is about refunds,you do not refund at all? because well its starting to get annoying that im at VIP 10 and still need like 150$ to get to vip 11,
    would like to get a solution or any kind of help,
    thanks,alex.

  2. #2
    Iron Member Contributor Level 1
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    please reply,you dont even answer costumer support i sent 2 massages

  3. #3
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Thank you for contacting us here.
    Answer 1: As one time offers, they deserve to have great value than normal offers.
    Answer 2: Refund is no more available anymore under our TOS where you could find it here:
    http://www.ucool.com/legal/terms-of-service
    We are sorry for this inconvenience and we appreciate your understanding.

    Best Regards,
    Allen

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