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Thread: Never received Gems

  1. #1
    Iron Member Contributor Level 2
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    Never received Gems

    Recently bought gems on my account that were never received

  2. #2
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    Can I email someone my receipt

  3. #3
    Diamond Member Contributor Level 9 Allen's Avatar
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    Dear Leader,
    Please accept our sincere apology for any inconvenience caused by this issue.

    In this case can you help us by providing the screen shot of the one you didn't get credit for? Please be note that we actually need a receipt and confirmation email from iTunes store/Googleplay, not a simple payment history. Sorry if our requirement made you feel uncomfortable, it's actually a responsible confirmation.
    We appreciate your cooperation and patience in this matter.

    Thank you for playing Heroes Charge.
    Best Regards
    Allen

  4. #4
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    I have a screenshot of the receipt on my iPhone but I have no clue how to put the image on here

  5. #5
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Joewishart View Post
    I have a screenshot of the receipt on my iPhone but I have no clue how to put the image on here

    You can proceed as below screenshot, or you can send this issue to the in-game support directly:
    123.jpg
    You can then upload it through your computer or mobile album.

  6. #6
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    photo.JPG




    heres the photo

  7. #7
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Joewishart View Post
    photo.JPG




    heres the photo
    Sorry to bother you again but it's too hard to be recognized Please send a more clear one. Thanks!

  8. #8
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    I am currently using my 3G connection a clearer picture will be sent shortly

  9. #9
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    photo.JPG id is 5034770
    Quote Originally Posted by Allen View Post
    Sorry to bother you again but it's too hard to be recognized Please send a more clear one. Thanks!

  10. #10
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    Quote Originally Posted by Joewishart View Post
    photo.JPG id is 5034770
    don't know if I can get a clearer one

  11. #11
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    Hi is there any admins on that can fix my purchase

  12. #12
    Iron Member Contributor Level 2
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    Really appreciate all the help, but sadly I have spent 5.98 and only received one set of gems. I understand that it can only be purchased once, however can I get the standard 2.99 so I can get my money's worth.
    Thanks

  13. #13
    Diamond Member Contributor Level 9 Allen's Avatar
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    Quote Originally Posted by Joewishart View Post
    Really appreciate all the help, but sadly I have spent 5.98 and only received one set of gems. I understand that it can only be purchased once, however can I get the standard 2.99 so I can get my money's worth.
    Thanks

    The screenshot is still the same, too unclear to be recognized.
    Please use a screenshot program instead of taking a photo.

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