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Thread: Network connection issue for leaders in Vietnam!

  1. #1
    Diamond Member Contributor Level 9 Allen's Avatar
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    Network connection issue for leaders in Vietnam!

    Dear Leaders,

    We’ve learned that a single internet service provider in Vietnam, VNPT, has blocked access to Heroes Charge for their users, which effectively prevents players that use this service from logging in. We wanted to let you know that that uCool has never blocked Vietnamese IP.

    In the meantime, we would appreciate your help in this matter. Please contact VNPT directly and request that your connection to Heroes Charge be unblocked.

    Best Regards,
    Allen

  2. #2
    Iron Member Contributor Level 1
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    Talking

    Tôi đang ở Gia Lai và đang dùng VNPT. Đúng là bị trường hợp không thể connect HC mấy ngày qua.
    Hy vọng là sau khi gọi điện họ, những người dùng VNPT như tôi có thể tiếp tục chơi được.
    Có bạn nào ở Việt Nam đang sử dụng ISP khác và vẫn chơi được HC không vậy ?? Vui ḷng cho tôi biết để đảm bảo là ISP khác không block HC.
    --------------------------
    I'm living in Gia Lai (province of Vietnam) and using VNPT internet provider. And it's correct that I cannot be connecting to Heroes Charge these days.
    Hope that after my call, we can keep playing this game.
    Anyone using another ISPs and is still be able to play this game ? Please let me know.
    Wish me lucks ^^
    Last edited by tmtanhtuan; 11-25-2014 at 11:41 PM.

  3. #3
    Iron Member Contributor Level 2
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    Only FPT provider is allow playing this game. VNPT, 3G Mobifone can not connect.

  4. #4
    Iron Member Contributor Level 2
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    Use Hotspot shield to solve this problem.

    https://play.google.com/store/apps/d...roid.vpn&hl=vi
    Use Hotspot shield to solve this problem.

  5. #5
    Iron Member Contributor Level 1
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    Quote Originally Posted by caocao84 View Post
    https://play.google.com/store/apps/d...roid.vpn&hl=vi
    Use Hotspot shield to solve this problem.
    Thanks for your help

  6. #6
    Iron Member Contributor Level 2
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    Quote Originally Posted by caocao84 View Post
    https://play.google.com/store/apps/d...roid.vpn&hl=vi
    Use Hotspot shield to solve this problem.
    It work, thank you so much, now I can play it with my Mobifone 3G.

  7. #7
    Iron Member Contributor Level 1
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    Do Vietel users can play this normally, every1 ??

  8. #8
    Bronze Member Contributor Level 4
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    Vietnam has Zing network. They support them. So they banned almost services such as Facebooks, News, Blogspot, Games,...
    We want to use those services, we must use VNP Hostpot. Haizzz.

  9. #9
    Iron Member Contributor Level 1
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    is there anything u guys can do ? like hiding your ip address so our internet service provider in Vietnam will not be able to block us playing heroes charge

  10. #10

    Connection Problem from Brazil - 3G Connection

    It's been 3 days since I can't connect anymore using my 3G connection. I can connect to other game servers.

    Everything works fine on wi-fi.

    Any suggestions?

  11. #11

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    Issues with connecting

    I have the same issues here in Malaysia.

    Can connect via WiFi but not with phone data.

    Please advise.

  12. #12
    Platinum Member Contributor Level 8 CrazyEyesDave's Avatar
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    Issue has also occurred in Europe just now, for about 1 hour.

  13. #13
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    Tại sao e sử dụng acc game center e vào chơi nhưng sao nó k save lại v

  14. #14
    Bronze Member Contributor Level 4
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    Can check the connection for Singapore? Why is the game so lag keep connecting

  15. #15
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    Hey I am from India and I am getting network connection error even when my internet connection is working fine and all the other apps work. It is only a problem for HC. Can you please fix this. I get this alternate day and am not able to log into the game. Please help. Thank you, Road

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