Results 1 to 11 of 11

Thread: disapointed by devs,support,game and your policy.

  1. #1
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7

    Exclamation disapointed by devs,support,game and your policy.

    Dont! Dont even try to merge again in that refund threath, it not only about refund its about how you give support for players and how you cant end what u started.

    So after allmost 2 weeks, i get a f**king msg from devs to mail with text:
    Dear Leader,

    We've updated our refund policy. We will not issue refund for Heroes Charge any more.

    http://forum.ucool.com/showthread.ph...-Refund-Policy

    Best Regards,

    Ember
    Yes you done it 3days ago u refund many people who rly asked refund later than me. And after 12days of silence u just manage write me this shit?

    Here i got some proof :
    2014-11-10
    Dear Leader
    If you are an Android user, please give us your account id and Google Wallet Transaction IDs. And in order to make the game fair, your Heroes Charge account will be suspended after the refund is issued. Thanks.

    Best Regards
    Betty
    2014-11-12
    Ok after today bug again, please refund me.
    Account id: 2402568
    Google wallet transaction ids:
    12999763169054705758.1372748497081953
    12999763169054705758.1381208728328921
    12999763169054705758.1386734424201632
    12999763169054705758.1335490274889728
    12999763169054705758.1359368053341147
    12999763169054705758.1332637684268036
    12999763169054705758.1311356396489285
    12999763169054705758.1363389936996893
    12999763169054705758.1312913092552986
    12999763169054705758.1352252059708944
    12999763169054705758.1327573905115134
    12999763169054705758.1338558799599858
    12999763169054705758.1367875775196556
    12999763169054705758.1316404528177922
    12999763169054705758.1399320998402998
    12999763169054705758.1360014948707961
    12999763169054705758.1331841515286060
    12999763169054705758.1379968862372828
    12999763169054705758.1304393056248356
    12999763169054705758.1327788462212729
    12999763169054705758.1319927647751692
    12999763169054705758.1379652004294510
    12999763169054705758.1351504587547610
    From this point no one contacted me no more.

    Ahh yes, i filled tickets :
    Ok after today bugs, rollbacks again, im totslly disapointed by devs and support i lost gold/stones/items and im tired every time after these things to loose items/time , so please refund me.

    And before deleting please let me know i want to say good bye in guild.

    Account id: 2402568
    Google wallet transaction ids:
    12999763169054705758.1372748497081953
    12999763169054705758.1381208728328921
    12999763169054705758.1386734424201632
    12999763169054705758.1335490274889728
    12999763169054705758.1359368053341147
    12999763169054705758.1332637684268036
    12999763169054705758.1311356396489285
    12999763169054705758.1363389936996893
    12999763169054705758.1312913092552986
    12999763169054705758.1352252059708944
    12999763169054705758.1327573905115134
    12999763169054705758.1338558799599858
    12999763169054705758.1367875775196556
    12999763169054705758.1316404528177922
    12999763169054705758.1399320998402998
    12999763169054705758.1360014948707961
    12999763169054705758.1331841515286060
    12999763169054705758.1379968862372828
    12999763169054705758.1304393056248356
    12999763169054705758.1327788462212729
    12999763169054705758.1319927647751692
    12999763169054705758.1379652004294510
    12999763169054705758.1351504587547610



    ---------DO NOT DELETE---------
    UTC Time: 13 Nov 2014 14:04:37 GMT
    Game: Heroes Charge
    Version: 1.4.0.64
    App Version: 1.4.0
    Obb Version: 25
    PlayerID: 2402568
    ServerID: 13
    PlayerName: [H]Wootas
    Category: Billing Issue
    Language: EN
    Device Type: D6503 - D6503 - Sony
    OS Version: 23.0.1.A.0.167 SDK 19
    Additional: IsMnt:1;AIDPre:ddf75ab947a5a985;IMEIPre:3547240602 26781;AIDSave:ddf75ab947a5a985;IMEISave:3547240602 26781;uuIDPre:354724060226781;DeviceID From Prefe:waRoKkYq-vQ5OQcc;DeviceID From Web:waRoKkYq-vQ5OQcc;
    -------------------------------
    --------DO NOT DELETE---------
    UTC Time: 17 Nov 2014 18:02:18 GMT
    Game: Heroes Charge
    Version: 1.4.1.66
    App Version: 1.4.1
    Obb Version: 26
    PlayerID: 2402568
    ServerID: 13
    PlayerName: [H]Wootas
    Category: Billing Issue
    Language: EN
    Device Type: D6503 - D6503 - Sony
    OS Version: 23.0.1.A.0.167 SDK 19
    Additional: IsMnt:1;AIDPre:ddf75ab947a5a985;IMEIPre:3547240602 26781;AIDSave:ddf75ab947a5a985;IMEISave:3547240602 26781;uuIDPre:354724060226781;DeviceID From Prefe:waRoKkYq-vQ5OQcc;DeviceID From Web:waRoKkYq-vQ5OQcc;
    -------------------------------

    Waiting for a week, for your response about refund and what options i have, im android user.
    Im disapointed, with your devs support 1 week to make a note back is much time.
    I want refund because i dont get what you promise and state it gona be, same with refund policy, same with updates, sorry but i allready note in forum, write private msg, and mail you week ago. I dont want any othercoption just full refund.
    Wait response asap.

    So yes you change policy but i asked refund much earlier than u change and why one people get and another not?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,245
    Rep Power
    10
    Quote Originally Posted by wootas View Post
    Dont! Dont even try to merge again in that refund threath, it not only about refund its about how you give support for players and how you cant end what u started.

    So after allmost 2 weeks, i get a f**king msg from devs to mail with text:


    Yes you done it 3days ago u refund many people who rly asked refund later than me. And after 12days of silence u just manage write me this shit?

    Here i got some proof :
    2014-11-10


    2014-11-12


    From this point no one contacted me no more.

    Ahh yes, i filled tickets :





    So yes you change policy but i asked refund much earlier than u change and why one people get and another not?
    Dear Leader
    All refund requests prior to November 21st are still valid. We will process them as soon as we can. Thanks.

    Best Regards
    Betty

  3. #3
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7
    Quote Originally Posted by Betty View Post
    Dear Leader
    All refund requests prior to November 21st are still valid. We will process them as soon as we can. Thanks.

    Best Regards
    Betty
    How much time need to wait, because rly i undetstand ypu have many job to do, but 1month is enough i think.

  4. #4
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7
    Betty, please reply.

  5. #5
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7

    7375

    Bump.......

  6. #6
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7
    Ok one more week past and no actions or repkys made from devs, so i think they cheated, just made few refunds for 10-20bucks but big refund wouldnt made, and thats why they dont do what promised, i started to play game made purchases and asked refund on old policy after 4days it changed, but i done everything with old policy, and what i get not a single reply for few weeks, and before i just get wait wait wait. And im waiting for month.

  7. #7
    Diamond Member Contributor Level 9
    Join Date
    Oct 2014
    Location
    Singapore
    Posts
    894
    Rep Power
    37
    Quote Originally Posted by wootas View Post
    Ok one more week past and no actions or repkys made from devs, so i think they cheated, just made few refunds for 10-20bucks but big refund wouldnt made, and thats why they dont do what promised, i started to play game made purchases and asked refund on old policy after 4days it changed, but i done everything with old policy, and what i get not a single reply for few weeks, and before i just get wait wait wait. And im waiting for month.
    Could it be bcus that time when u asked for refund, u only asked for 10-20bucks worth ?

  8. #8
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7
    Nah, if you look above i asked full refund, and still not a single $ was refunded, just in forum i see ppl who say they got refund but i think they sums was lower :-)
    When i sayed they refunded 10-20$ i was talking not about me, about other who get refund.

  9. #9
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7
    Seriously, or you say when, or i start case in google for all this shit is going on, im bored waiting with no news ,no dead lines ,nothing...

  10. #10
    Bronze Member Contributor Level 3
    Join Date
    Sep 2014
    Posts
    43
    Rep Power
    7
    Bump....

    Allen,betty, what news what status? stop ignoring just say whats going on, and when refund will be processed if it be processed.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •