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Thread: account continue to exist on factory reset

  1. #1

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    account continue to exist on factory reset

    "---------DO NOT DELETE---------
    UTC Time: 21 Nov 2014 14:49:31 GMT
    Game: Heroes Charge
    Version: 1.4.3.69
    App Version: 1.4.3
    Obb Version: 28
    PlayerID: 5177717
    ServerID: 35
    PlayerName: Gamoulis
    Category: Connection Issue
    Language: EN
    Device Type: SM-N910C - trelte - samsung
    OS Version: KTU84P.N910CXXU1ANJ4 SDK 19
    -------------------------------

    I sold my old device. I have restore it to factory settings, everything is wiped.
    I log to the game with my new device, log to Google account and everything seems fine.
    The new owner of my old device , after the initial setup he log to the game with his own Google account and then on game he is logged in my account. Able to play my character.
    When ever he try to connect I get a disconnect message"

  2. #2
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Gamoulis View Post
    "---------DO NOT DELETE---------
    UTC Time: 21 Nov 2014 14:49:31 GMT
    Game: Heroes Charge
    Version: 1.4.3.69
    App Version: 1.4.3
    Obb Version: 28
    PlayerID: 5177717
    ServerID: 35
    PlayerName: Gamoulis
    Category: Connection Issue
    Language: EN
    Device Type: SM-N910C - trelte - samsung
    OS Version: KTU84P.N910CXXU1ANJ4 SDK 19
    -------------------------------

    I sold my old device. I have restore it to factory settings, everything is wiped.
    I log to the game with my new device, log to Google account and everything seems fine.
    The new owner of my old device , after the initial setup he log to the game with his own Google account and then on game he is logged in my account. Able to play my character.
    When ever he try to connect I get a disconnect message"
    Change google password? He can not log in with his google account. I don't think that this is possible.

  3. #3
    Platinum Member Contributor Level 8 CrazyEyesDave's Avatar
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    Your google account is probably logged in that device as well as his.

  4. #4

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    As I wrote, I did a factory reset to my old device.
    Also I checked my old device after I saw the problem (sold to friend) and it had only one Google account, his.

  5. #5

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    Just now. First my old phone, logged to a different Google account:
    ---------DO NOT DELETE---------
    UTC Time: 23 Nov 2014 16:31:08 GMT
    Game: Heroes Charge
    Version: 1.4.5.71
    App Version: 1.4.5
    Obb Version: 30
    PlayerID: 5177717
    ServerID: 35
    PlayerName: Gamoulis
    Category: Connection Issue
    Language: EN
    Device Type: SM-N9005 - hlte - samsung
    OS Version: Omega v12 - XXUENC2 SDK 19
    -------------------------------

    Now mine, logged on the correct Google account:

    ---------DO NOT DELETE---------
    UTC Time: 23 Nov 2014 16:32:04 GMT
    Game: Heroes Charge
    Version: 1.4.4.70
    App Version: 1.4.3
    Obb Version: 28
    PlayerID: 5177717
    ServerID: 35
    PlayerName: Gamoulis
    Category: Connection Issue
    Language: EN
    Device Type: SM-N910C - trelte - samsung
    OS Version: KTU84P.N910CXXU1ANJ4 SDK 19
    -------------------------------

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please tell him to try login another google+ first before he make the factory reset. It's weird that a factory reset usually can delete the authentication file. Please ask the new owner to try again. Thanks.

    Best Regards
    Betty

  7. #7

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    I am sorry but I can not ask my friend to do a factory reset on his "new" phone again, just for my game.
    His device has root access. Is there any way to delete the authentication file of the game?
    So it might recreate it again with the correct credentials this time

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Gamoulis View Post
    I am sorry but I can not ask my friend to do a factory reset on his "new" phone again, just for my game.
    His device has root access. Is there any way to delete the authentication file of the game?
    So it might recreate it again with the correct credentials this time
    Dear Leader
    It should be in the system folder data/data/ucool something/. Deleting the whole folder may help. Thanks.

    Best Regards
    Betty

  9. #9
    Bronze Member Contributor Level 4
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    I have been having this problem as well, and after poring through my entire phones directory, I have found the offending folder (Note that you need root access)

    root/data/app-lib/com.ucool.hero-1

    Delete this and your problems are solved.

    Other locations for files are:

    root/sdcard/android/data/com.ucool.hero
    root/sdcard/.com.ucool.hero.androidid
    root/sdcard/.com.ucool.hero.device_id
    root/sdcard/.com.ucool.hero.imei
    root/data/app/com.ucool.hero-1.apk

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