Page 5 of 6 FirstFirst ... 3456 LastLast
Results 61 to 75 of 76

Thread: Regarding Refund Policy

  1. #61
    Iron Member Contributor Level 2
    Join Date
    Nov 2015
    Posts
    29
    Rep Power
    3
    Quote Originally Posted by Ember View Post
    Please stop posting threads like this in this section. You can give your feedback in the game suggestion section. Please also be aware we regularly collect feedback and suggestions but it does not mean we must adopt all.
    How can I get a refund from day one for taking away my heroes I leveled? How can I get a refund for taking a good game and changing it into some atari version of heroes charge that's absolutely terrible.

    How do you justify that Ember?

  2. #62
    Bronze Member Contributor Level 3
    Join Date
    Feb 2015
    Posts
    33
    Rep Power
    4
    Stop posting stupid questions. Did you all forgot to read the terms of this game? If you are stupid enough and just push yes everytime then you give up your rights to complain. That's my own opinion.

  3. #63
    Iron Member Contributor Level 2
    Join Date
    Nov 2014
    Posts
    25
    Rep Power
    4
    Ember use you banhammer

  4. #64
    Iron Member Contributor Level 2
    Join Date
    Nov 2015
    Posts
    29
    Rep Power
    3
    Quote Originally Posted by Astartes28 View Post
    Ember use you banhammer
    Yes. Ban the people that use to put money in your pocket. That's the answer. Doesn't matter. 1/3 of everyone who plays is going to quit. Gjob ucool.

  5. #65
    Diamond Member Contributor Level 9
    Join Date
    Dec 2014
    Posts
    758
    Rep Power
    31
    Quote Originally Posted by Ekeos View Post
    Yes. Ban the people that use to put money in your pocket. That's the answer. Doesn't matter. 1/3 of everyone who plays is going to quit. Gjob ucool.
    you have no data to support that claim.

    Just because you hate it and your guild does not mean all others will stop playing. Some ammount of ppl will most likely but I dont think it is that many that you think it.

    Also ekeos..if you and others hate the game so much you must by now face the fact it wont changed back. Is it not better to just uninstall and play something else.

  6. #66
    New Comers
    Join Date
    Nov 2015
    Posts
    1
    Rep Power
    3
    Google has returned to me the money .

  7. #67
    New Comers
    Join Date
    Jun 2015
    Posts
    2
    Rep Power
    3
    Hi i paid 20$ and i no get 40 durken master and 2 ticets i get only bonus plzz help

  8. #68
    Diamond Member Contributor Level 9
    Join Date
    Nov 2014
    Posts
    706
    Rep Power
    0
    Guys its better if we stop buying gems now.it will be best for every one sake then there will be no problem

  9. #69
    Gold Member Contributor Level 6
    Join Date
    Feb 2015
    Posts
    212
    Rep Power
    10
    .------------

  10. #70
    New Comers
    Join Date
    Mar 2016
    Posts
    2
    Rep Power
    2
    Hello. I'd like to request refund on the following purchases that I made from your application within Google Play. Request:*In-app purchase made accidentally by account owner Order Number: *GPA.1315-7300-6640-17423
    heros charge Account ID : 2628176
    Server : Cleric
    Thanks.
    Last edited by mr. yun; 03-12-2016 at 01:40 PM. Reason: refund

  11. #71
    New Comers
    Join Date
    Mar 2016
    Posts
    2
    Rep Power
    2

    hello ucool

    From last message. in seems that you will cancel my purchase.
    However, i found that card transaction is not cancelled yet. please
    cancel my purchase ASAP. And let me know how long it takes.

  12. #72
    Bronze Member Contributor Level 3
    Join Date
    Apr 2016
    Posts
    35
    Rep Power
    3
    Dont give your kids your creditcards

  13. #73
    New Comers
    Join Date
    Nov 2016
    Posts
    1
    Rep Power
    1
    My son without my knowledge accidentally paid for $ 49.9 heroic chest, how to return the money ?!

    Id: 26941803
    Server: 49

  14. #74
    New Comers
    Join Date
    May 2017
    Posts
    3
    Rep Power
    1
    Hi UCool,

    I have purchased steel champion with 30000 gems, system has deducted my gems, but until now I still not yet received the package and hero. End up your support team replied me that package only gear and no hero. I want to ask to cancel above purchase and seek refund on gems, as:

    1) I thought the package is including gems and heroes
    2) Without heroes, how am i going to use the package
    3) I didnt receive the package at all

    My account ID: 5249433
    Purchased Date: 16 May 2017
    Complaint make: 16 May 2017, 10:17am

    Thanks

  15. #75
    Bronze Member Contributor Level 3
    Join Date
    Feb 2017
    Posts
    35
    Rep Power
    2
    You need to buy first the hero (for money now), after can use the package. The package not includes the hero, only gear... read it

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •