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Thread: Regarding Refund Policy

  1. #46
    Iron Member Contributor Level 2
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    Quote Originally Posted by Ember View Post
    Thanks for your feedback, but it only ensures that you get one hero, it does not ensure you get one new hero. We will although consider your feedback.
    what are u talking about ucool doesnt care about feedback.. the game is unbalanced and nobody cares.

  2. #47
    Administrator Contributor Level 10 Ember's Avatar
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    Quote Originally Posted by kirilnisel View Post
    what are u talking about ucool doesnt care about feedback.. the game is unbalanced and nobody cares.
    Please stop posting threads like this in this section. You can give your feedback in the game suggestion section. Please also be aware we regularly collect feedback and suggestions but it does not mean we must adopt all.

  3. #48
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    Quote Originally Posted by quangdat241289 View Post
    Dear Administrator
    At 10h18 today GMT + 6 (3/5/2015), my phone suddenly occurred an unexpected stop-function issue that i bought the wrong item in grand arena shop. I hope u can refund the coin back for me as soon as possible. I are stockpiling to buy hero Cloud Walker but now inability (. Thank you for your asistance. Sincerely, Dat
    ID Acc : 2421493
    Sever 13Attachment 6098Attachment 6099Attachment 6100
    I bet he has also accidentally equipped that ThunderSword

  4. #49
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    Quote Originally Posted by Godsend View Post
    It's worth the risk early on cause no matter what you get you prob can use but later on when you have 40 plus heroes at your dispense then odds are you will get rubbish,ucool needs to address this as 2500 gems is serious real money on a phone game,not just heroes but you should be getting a 3/4 orange gear at the minimum
    Quote Originally Posted by Jaywhy View Post
    I bet he has also accidentally equipped that ThunderSword
    Lolololololol

  5. #50
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    I promise I never use thunder sword though I have heroes need to use its but the heroes that I rarely used should not upgrade

  6. #51
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    Quote Originally Posted by quangdat241289 View Post
    I promise I never use thunder sword though I have heroes need to use its but the heroes that I rarely used should not upgrade
    If you want the admin's to fix your situation. You should post in the in-game issues section, creating your own thread so they can address it properly. Posting in this thread will NOT get it noticed.
    Server 70 - Guild: Onbu Black ID: 110029000
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  7. #52
    Platinum Member Contributor Level 7 ViorelTM's Avatar
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    Quote Originally Posted by Uber Star View Post
    Good joke !

  8. #53
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    Whats with this double billing? Yet only get one purchase?

  9. #54
    Silver Member Contributor Level 5
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    Hero Name: Apollo
    Hero Title: Light Bringer

    Why do you think this hero needs improvement?
    I want it to be like Allstar Hero Bomberman, he is good again NA!!!

    How do you want to improve this hero?
    1st skill:-

    Goblin moment (enabled by default - Summon a small partner)
    Call and continue to guide the flight little friends walk in the battle against the enemy laser combat skills will be released again to control the flight of the small partners give the enemy a fatal blow.
    Lv. 90 to enhance the 1080 points of damage.
    2nd skill:-
    Buried Mines (Green On - Caution foot)
    Call Bomberman junior partner running in the battlefield, and placed mines along the way. Mines will automatically explode nearby enemies and dealing magic damage or after a certain time.
    Lv. 90 to enhance the 1350 points of damage.
    3rd skill:-
    Throwing Trap (blue open - Stability Control)
    Throw a magic box, the box opens automatically when landing and buried in the ground cloth magic damage caused by landmines or dizziness trap. Triggering the trap range greater than mine.
    Lv. 70 (reached the limit) to enhance the 1620 points of damage to the 90 level and below inevitable enemy hit.
    4th skill:-
    Blew (open purple - Who shall stir I)
    Sacrifice I made my whole big bomb people struggling into the enemy, vowing to die with his. Enemies within a certain range causing great magic damage. This skill is automatically triggered when the bomb blood less than 20%.
    Lv. 50 (reached the limit) to enhance the 3600 points of damage.
    Legendary skill:-
    Crit strengthen
    Borrowing power of the sun, increases spell crit.
    Lv. 30 (Limit reached) Passive: Increases 270 mana crit.

    PS I am not here for the prize.

  10. #55
    Universal Leader Contributor Level 10 Urtock's Avatar
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    Quote Originally Posted by soulhunters <hc View Post
    Just keep calling Google until they give it to you an switch to soulhunters
    Major sign is this one >

  11. #56
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    There's a guy in our server, #88......earlier this year hot $600. Refunded to him....He still plays the game and reused that money......He brags about it...

  12. #57
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    Quote Originally Posted by tgis View Post
    There's a guy in our server, #88......earlier this year hot $600. Refunded to him....He still plays the game and reused that money......He brags about it...
    hes obviously lying and you are an idiot enough to believe his every word
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  13. #58
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    Hello administrators
    Account lost
    i am Slay(my full name in heroscharge is [SKY] Slayers) and vip 4.
    At friday 6 november i can't get in the game from my account. I am level 84 officer of the guild skyscourge with id 110144676 the other officer which the guild has is [SKY] Salis and the guild leader is [SKY] Rai-Oh. Help me and reconect me to my profile level 84. myemail is JohnTamio25@gmail.com

  14. #59
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    Soooooooooooooo.no refund and you can do what ever with game even can make it crap with update 2.0.thats mean we better to be stop buying gems.

  15. #60
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    Ember you have totally destroyed this game and i really dont know how i even play it.

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