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Thread: Did not receive Gem Consuming Event Reward

  1. #1
    Iron Member Contributor Level 2
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    Did not receive Gem Consuming Event Reward

    Server: 38

    Character Name: Warlen

    Account ID: 5427355

    Estimate Time of Problem: 11/20/2014 12:00 AM

    Problem Detail: I received the reward for the first day (18th), but the reward for 19th was not sent to me.

    One last question, is the Gem Consuming Event a total of 3 rewards total? 18th/19th/20th, rewarding on the 19th,20th,21st at 12:00 AM local time?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Warlen View Post
    Server: 38

    Character Name: Warlen

    Account ID: 5427355

    Estimate Time of Problem: 11/20/2014 12:00 AM

    Problem Detail: I received the reward for the first day (18th), but the reward for 19th was not sent to me.

    One last question, is the Gem Consuming Event a total of 3 rewards total? 18th/19th/20th, rewarding on the 19th,20th,21st at 12:00 AM local time?

    Dear Leader
    The logs showed that you've claimed the 18th and 19th rewards. Thanks.

    Best Regards
    Betty


    87257232 Warlen All Server Rewards of Consuming Gems Ember 2014-11-19 00:00:21 2014-12-19 00:00:21 100000 0 389:15;218:50 Claimed
    87360991 [Ex]J.Killing All Server Rewards of Consuming Gems Ember 2014-11-19 02:00:02 2014-12-19 02:00:02 50000 0 389:5 Claimed

  3. #3
    Iron Member Contributor Level 2
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    Quote Originally Posted by Betty View Post

    Dear Leader
    The logs showed that you've claimed the 18th and 19th rewards. Thanks.

    Best Regards
    Betty


    87257232 Warlen All Server Rewards of Consuming Gems Ember 2014-11-19 00:00:21 2014-12-19 00:00:21 100000 0 389:15;218:50 Claimed
    87360991 [Ex]J.Killing All Server Rewards of Consuming Gems Ember 2014-11-19 02:00:02 2014-12-19 02:00:02 50000 0 389:5 Claimed
    But that is not me, Ex J killing is another player.. not me and I spent over 3k gems both days.

    The 19th reward comes on the 20th. So 11-20-2014 12:00 AM is when i should've received the 2nd one. The first one should've been on the 19th, 12:00 AM, which is what you're showing me on your copy/paste.

    I spent well over 3k gems the second day, so I should've received a total of 200,000 gold, along with 30 rifleman soulstones.

    I only have 19 total Rifleman Soulstones. 15 from first gem consumption reward, and 2x2 from monthly signin bonus.

    *EDIT I received the 3rd day rewards -- I picked it up from the mail at 11/21/2014 12:22 AM PST -- for a total of 15 Rifleman soulstones / 100k gold, but I am still misssing the 2nd day. The mail said I spent 12k gems for the third day, but i think it might've combined my day 2 rewards with day 3.

    Please double check for both days, because I should have 30 soulstones for rifleman, and I do not. I am certain that I did not get the 2nd day's consumption event reward.
    Last edited by Warlen; 11-21-2014 at 08:25 AM.

  4. #4
    Bronze Member Contributor Level 3
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    I didn't get my reward as well still waiting

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Warlen View Post
    But that is not me, Ex J killing is another player.. not me and I spent over 3k gems both days.

    The 19th reward comes on the 20th. So 11-20-2014 12:00 AM is when i should've received the 2nd one. The first one should've been on the 19th, 12:00 AM, which is what you're showing me on your copy/paste.

    I spent well over 3k gems the second day, so I should've received a total of 200,000 gold, along with 30 rifleman soulstones.

    I only have 19 total Rifleman Soulstones. 15 from first gem consumption reward, and 2x2 from monthly signin bonus.

    *EDIT I received the 3rd day rewards -- I picked it up from the mail at 11/21/2014 12:22 AM PST -- for a total of 15 Rifleman soulstones / 100k gold, but I am still misssing the 2nd day. The mail said I spent 12k gems for the third day, but i think it might've combined my day 2 rewards with day 3.

    Please double check for both days, because I should have 30 soulstones for rifleman, and I do not. I am certain that I did not get the 2nd day's consumption event reward.

    Dear Leader
    We will double check the logs. Thanks.

    Best Regards
    Betty

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