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Thread: Bought Monthly Card but didn't get gems

  1. #1

    Bought Monthly Card but didn't get gems

    Hi! I just bought a Monthly Card for USD 2.99 but the gems are not given to me, same goes for the VIP and bonus gems. Please help!
    Server : 36 Jachin
    IGN : Sagitta
    ID: 5282460
    ORDER ID: M2BZYDKM5J

    Proof.jpg

    Logs from Ipad :

    Local Time: 2014-11-19 20:09:39
    Time Stamp: 1416398979
    Game: Heroes Charge
    Version: 1.4.0.155
    PlayerID: 5282460
    ServerID: 36
    PlayerName: Sagitta
    Category: Billing Issue
    Language: en-GB
    Device Type: iPad2,5
    OS Version: 6.1.2
    PaymentState: Method:appleIAP_WebIPN TorderId:09CEF48FB20F28D7 ErrorCode:ERROR_PAY_VERIFY_RECEIPT_PRODUCT_ID state:60
    Payment:
    PaymentLog: 1348696 pay purchased
    2014-11-19 19:32:54 - FFC71FF9F1348696 pin ok
    2014-11-19 19:32:57 - pay mismatched
    2014-11-19 19:41:31 - 09CEF48FB20F28D7 request ok
    2014-11-19 19:44:38 - 09CEF48FB20F28D7 pay purchased
    2014-11-19 19:44:42 - 09CEF48FB20F28D7 pin ok
    Last edited by TwiSparkle; 11-19-2014 at 11:56 PM. Reason: Putting in logs for purchases

  2. #2
    Just got it today, thank you, support tickets.

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