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Thread: Please give my soulstones back after the booty cave issue

  1. #1
    Iron Member Contributor Level 2
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    Please give my soulstones back after the booty cave issue

    ID: kudjo
    Account ID 1187538
    Server: 3 (Emberstar)
    Team level: 71

    Today i wanted to evolve my wind master to 5 stars but i noticed that i got only 21 ss and they was 147 before also my commando was with 140 ss and after the crusade i wanted to buy 10 and evolve him but what to see the ss of commando was 25 !! And on the top of everything i was collecting ss for my warchief for about two month from elite instances and wanted to evolve him to 4 stars and his badges dissapear like commando and windmaster.... they was 85 now they are 12... here is the list
    Before:
    Wind Master - 147
    Commando - 140
    Warchief - 85
    After the rollback:
    Windmaster - 21
    Commando - 25
    Warchief - 12

    That is lots of soulstone that is dissappear. And I collect those soulstone for 2 months can you please give my soulstone back?



    Please help me. Thank you.
    Ако има българи влезте в 1944

  2. #2
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    bump please help
    Ако има българи влезте в 1944

  3. #3
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    You should provide details like did you use the extra "soulstones" from the bug on martial merchant?

    Did you get Swordmaster Soul stones?

    Did you sell away soul stones?

  4. #4
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    I am VIP 3 and i dont have any martial merchant also i was not playing on that day you can check my account.
    Ако има българи влезте в 1944

  5. #5
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    Betty please look at this threat and help me !!!!
    Ако има българи влезте в 1944

  6. #6
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    bump please!!!
    Ако има българи влезте в 1944

  7. #7
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    you ill have to wait

    With all the bugs going on, you will probably have to wait a few days before this is looked into. Some people are waiting a week or longer.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kudjo View Post
    ID: kudjo
    Account ID 1187538
    Server: 3 (Emberstar)
    Team level: 71

    Today i wanted to evolve my wind master to 5 stars but i noticed that i got only 21 ss and they was 147 before also my commando was with 140 ss and after the crusade i wanted to buy 10 and evolve him but what to see the ss of commando was 25 !! And on the top of everything i was collecting ss for my warchief for about two month from elite instances and wanted to evolve him to 4 stars and his badges dissapear like commando and windmaster.... they was 85 now they are 12... here is the list
    Before:
    Wind Master - 147
    Commando - 140
    Warchief - 85
    After the rollback:
    Windmaster - 21
    Commando - 25
    Warchief - 12

    That is lots of soulstone that is dissappear. And I collect those soulstone for 2 months can you please give my soulstone back?



    Please help me. Thank you.
    Dear Leader
    Sorry for the inconvenience. We will restore your Soul Stones as soon as we can. Thanks.

    Best Regards
    Betty

  9. #9
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    thank you betty
    Ако има българи влезте в 1944

  10. #10
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    Betty sorry about the question but today i recived refund soulstones for commando only shall i wait a bit more for the rest of my heroes
    Ако има българи влезте в 1944

  11. #11
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    bump please
    Ако има българи влезте в 1944

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kudjo View Post
    Betty sorry about the question but today i recived refund soulstones for commando only shall i wait a bit more for the rest of my heroes
    Dear Leader
    Here are the logs showing your Soul Stones before the double items bug and after the fix. Please let us know if we missed anything. Thanks.

    Best Regards
    Betty


    1844 2014-11-13 23:57:23 1187538 3 - Emberstar Chest SweepStage:10005Stage: [Climbing to the Stars] War Chief (142) 8 9
    2491 2014-11-11 22:55:10 1187538 3 - Emberstar Chest SweepStage:10046Stage: [The Cold of the Draugr] War Chief (142) 6 7

    2203 2014-11-12 19:21:22 1187538 3 - Emberstar Chest BuyItem Wind Master (134) 11 16
    3973 2014-11-05 07:47:25 1187538 3 - Emberstar SweepStage SweepStage:10028Stage: [A Clear Path] Wind Master (134) 3 4

  13. #13
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    can you explain me with easier understanding way because i can see which one are the soulstones and i dont really know what are your logs because the ss are exactly how i discribed them and now i keep playing and collecting them thanks
    Quote Originally Posted by Betty View Post
    Dear Leader
    Here are the logs showing your Soul Stones before the double items bug and after the fix. Please let us know if we missed anything. Thanks.

    Best Regards
    Betty


    1844 2014-11-13 23:57:23 1187538 3 - Emberstar Chest SweepStage:10005Stage: [Climbing to the Stars] War Chief (142) 8 9
    2491 2014-11-11 22:55:10 1187538 3 - Emberstar Chest SweepStage:10046Stage: [The Cold of the Draugr] War Chief (142) 6 7

    2203 2014-11-12 19:21:22 1187538 3 - Emberstar Chest BuyItem Wind Master (134) 11 16
    3973 2014-11-05 07:47:25 1187538 3 - Emberstar SweepStage SweepStage:10028Stage: [A Clear Path] Wind Master (134) 3 4
    Ако има българи влезте в 1944

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kudjo View Post
    can you explain me with easier understanding way because i can see which one are the soulstones and i dont really know what are your logs because the ss are exactly how i discribed them and now i keep playing and collecting them thanks

    Dear Leader

    1844 2014-11-13 23:57:23 1187538 3 - Emberstar Chest SweepStage:10005Stage: [Climbing to the Stars] War Chief (142) 8 9

    Means that you got 1 War Chief Soul Stone on Nov.13th(after the fix), and your War Chief Soul Stones amount raised to 9 from 8.

    2491 2014-11-11 22:55:10 1187538 3 - Emberstar Chest SweepStage:10046Stage: [The Cold of the Draugr] War Chief (142) 6 7
    Means that you got 1 War Chief Soul Stone on Nov.11th(before the double items bug), and your War Chief Soul Stones amount raised to 9 from 8. Thanks.

    Best Regards
    Betty

  15. #15
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    i think thats imposible because i know what i had exactly and u want my refund thanks.!
    Ако има българи влезте в 1944

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