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Thread: Monthly card please help

  1. #1
    Bronze Member Contributor Level 4
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    Monthly card please help

    Hello, this is my first in-app purchase in this game, I just purchased monthly card and my apple ID balance has been decreased but I dont get my gems, also I dont get my receipt, please help me. This is the log:

    Local Time: 2014-11-16 11:40:34
    Time Stamp: 1416112834
    Game: Heroes Charge
    Version: 1.4.0.155
    PlayerID: 3578103
    ServerID: 21
    PlayerName: iPank
    Category: Billing Issue
    Language: en
    Device Type: iPhone6,2
    OS Version: 7.1.2
    PaymentState: Method:appleIAP_WebIPN TorderId:71E02CDEB8577E86 ErrorCode:ERROR_PAY_VERIFY_RECEIPT_PRODUCT_ID state:60
    Payment:
    PaymentLog: hased
    2014-11-16 11:27:37 - 25D315EE000AE795 pin ok
    2014-11-16 11:28:37 - 71E02CDEB8577E86 request ok
    2014-11-16 11:28:38 - 71E02CDEB8577E86 pay purchasing
    2014-11-16 11:29:27 - 71E02CDEB8577E86 pay purchased
    2014-11-16 11:29:44 - 71E02CDEB8577E86 pin ok

  2. #2
    Bronze Member Contributor Level 4
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    ah here is my purchase history
    Attached Images Attached Images

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    vesa,

    Thanks for your information. Our Bill Department will handle this issue soon.

    Best Regards,

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    vesa,

    Your Monthly Card has been added to your account. Thanks for your patience.

    Best Regards,

  5. #5
    Bronze Member Contributor Level 4
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    thanks betty 😀

  6. #6

    I Want to buy monthly card

    I want to buy monthly card but i can't because is not my specific payment
    there is 5 method to payment ( visa , mastercard , american express , discover and jcb ) and no work with these
    all i need is to add the Maestro payment for buying monthly card , can u add this ???

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