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Thread: Refund Requesting Threads merged.

  1. #61
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    Request for refund
    Account id 13239602
    Server 88 Fiera
    Team lvl 55

    Not what i wanten to do i was in à moment and spend money i dont really have please refund my whole account.

  2. #62
    Bronze Member Contributor Level 3
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    Mar 2015
    Posts
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    Request for a full refund.
    Account ID: 11692257
    Server ID: 78
    Server name: Korrick
    Team level: 62
    If you wish my e-mail, please say so, as I do not want to reveal it out in public.
    I do not wish to play this anymore, as the game keep crashing on my phone. It happens almost every single battle which removes a lot of the joy I usually get from playing games. I've had those crashes since I first installed it, and since then, it has become worse unfortunately. Dear Support Department of Heroes Charge, can you help me performing a full refund. I am aware of that the account will reset completely.

    Order IDs with time stamps:
    --------------------------------------------------
    ID: 12999763169054705758.1374924307832983
    Time: 05-02-2015 12:42:10 CET
    -------------------------------------------------
    ID: 12999763169054705758.1367192031113935
    Time: 06-02-2015 08:35:23 CET
    -------------------------------------------------
    ID: 12999763169054705758.1326988203721687
    Time: 12-02-2015 18:58:47 CET
    -------------------------------------------------
    ID: 12999763169054705758.1316223146474696
    Time: 18-02-2015 06:30:27 PST
    -------------------------------------------------
    ID: 12999763169054705758.1353440370466970
    Time: 27-02-2015 06:18:51 CET
    -------------------------------------------------
    ID: 12999763169054705758.1371585323106539
    Time: 28-02-2015 02:34:10 PST
    -------------------------------------------------
    ID: 12999763169054705758.1359679888956811
    Time: 06-03-2015 08:10:34 CET
    -------------------------------------------------
    ID: 12999763169054705758.1375214832195715
    Time: 10-03-2015 19:54:46 CET
    -------------------------------------------------

    Regards, Malward

  3. #63
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    Request for full Refund

    Account ID: 5606775
    Server ID: 101
    Server Name: Kronnak
    Team level: 42
    Email: Will be given to you upon request.


    Hello there, Ucool Team!

    I am sad to bring this plea for help to your doorstep, but it is of outmost urgency.

    I have, through the time playing Heroes Charge, spent a rather large amount of money on gems and I was satisfied with that.
    Until, my game started crashing. ALL the time. I can barely go through a battle without the application shutting down (Freezing, throwing me out of the game to the home menu etc.)

    At first I thought that the next update would fix it, and it would be allright, but it hasn't.
    Therefore, I would like to collect a full refund, as the joy of playing your game has worn off by the unavoidable blackouts and shutdowns.
    I hope that you will take your time to assist me in this matter, and I will be eternally grateful.

    Thanks in advance,
    PickUps

    Transaction ID's and timestamps for the purchases:
    --------------------------------------------------------
    12999763169054705758.1390537877162078
    27-02-2015 22:59:18 CET

    --------------------------------------------------------
    12999763169054705758.1320006787557873
    27-02-2015 23:24:39 CET
    --------------------------------------------------------
    12999763169054705758.1366693024036292
    28-02-2015 02:14:19 CET
    --------------------------------------------------------
    12999763169054705758.1332812972749802
    28-02-2015 02:17:39 CET
    --------------------------------------------------------
    12999763169054705758.1362606574952380
    28-02-2015 02:18:01 CET
    --------------------------------------------------------
    12999763169054705758.1355653659045679
    28-02-2015 02:18:11 CET
    --------------------------------------------------------
    12999763169054705758.1382619789384459
    28-02-2015 02:18:23 CET
    --------------------------------------------------------
    12999763169054705758.1388206718722274
    28-02-2015 02:19:25 CET
    --------------------------------------------------------
    12999763169054705758.1388206718722274
    28-02-2015 13:34:22 CET
    --------------------------------------------------------
    12999763169054705758.1329582327043979
    28-02-2015 13:38:07 CET
    --------------------------------------------------------
    12999763169054705758.1391614363165277
    28-02-2015 13:41:50 CET
    --------------------------------------------------------
    12999763169054705758.1307705597218851
    28-02-2015 13:42:11 CET
    --------------------------------------------------------
    12999763169054705758.1320097756102280
    04-03-2015 14:42:29 CET
    --------------------------------------------------------
    12999763169054705758.1337807227017148
    06-03-2015 03:57:53 CET
    --------------------------------------------------------
    12999763169054705758.1309955875933716
    06-03-2015 20:59:44 CET
    --------------------------------------------------------
    12999763169054705758.1324000086446508
    06-03-2015 04:01:18 CET
    --------------------------------------------------------

  4. #64
    New Comers Contributor Level 1
    Join Date
    Mar 2015
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    My game is crashing too. I can stay like 1-2 Minutes in the game, make a fast action -> crash -> restart. Insanely annoying. I tried to reinstall it, did not work.
    I do not want to play the game anymore, since it is not working as described.

    Please contact me, my details are:

    Account-ID: 13676552
    Server-ID: 91 / Kenrick

    I do not know how to get the transaction-IDs out of the android play store. Please PM me with further information.

  5. #65
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    Desejo um reenbolso.

    Nick:lDown
    Servidor:100 Zarrad
    Conta ID:15026990

    Quero um reembolso devido ao meu filho ter pego meu celular e realizado as compras, caso não possa me passar o reembolso, aceito que você me de em credito em um novo servidor, e exclua esta conta pois não jogo nela e sim meu filho, fico no aguardo de uma resposta.

  6. #66
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    Hi, i would like a refund or server transfer of my purchases. I started playing by some friends recommendations and i gotta say I'm enjoying a lot the game, but since we started playing in different days we are all in different servers, so we decided to everyone start again in a new server, the thing is i made some purchases in server 96 thinking that when i change to a new server with my friends i would receive the purchases i had made in that server as well, since in the moment u make the purchase you are not informed that those purchases are only for that server. So i would like a refund or my purchases transferred to server 103, the new server I'm going to play.

    PlayerID: 14521635
    ServerID: 96
    PlayerName: HuStK

  7. #67
    Iron Member Contributor Level 1
    Join Date
    Mar 2015
    Posts
    7
    Rep Power
    3
    Server 75: Bokka
    Account name : Yomamaz
    Account Id: 11331370

    This game is far too glitchy and I have come to find that the servers are full of partial or complete refunds. Please refund all purchases.

    I was under the impression when I began this game of a level playing field. After several months on investment both with time and monetarily I find out that my superiors and equals on the server had most or all of their investment refunded. I no longer wish to continue with Ucool please delete and credit account in full. The game is far too buggy and superfluously unfair.

  8. #68
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    Server 103
    Nickname: Kutch
    Account ID: 15519328
    Transaction: 12999763169054705758.1378980338923177 17.03.2015 11:42

    Hello. Few days ago I bought a bigger pack of gems than I intended to do. I requested a refund through Google Play but they told me I need to write to you to solve this. It's a big amount of money and I can't afford it so I'm requesting a refund of this transaction. I would still like to buy something after I get a refund but the package I bought is just too expensive for me. Thanks in advance for answering.

  9. #69
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    Hello ı bought montly card 2 tımes but ın my ıtunes ıt looks 4 tımes ı bought please help me.

    Player ID. 12842607
    ServerID. 72
    Adsız.jpg
    Attached Images Attached Images

  10. #70
    New Comers
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    My Contact
    Game: Heroes Charge
    PlayerID: 15780102
    ServerID: 105 Orellhim

    this id all refund please

    i want to get the full refund for it

    i am sorry for this inconvenience

    thanks

  11. #71
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
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    Hi Betty,


    I have purchased a monthly card last night, I believe there should be a base gem delivery after the payment.

    However, it does not happen, please have a look

    ID :6175635 server 43
    Bunty

  12. #72
    Iron Member Contributor Level 2
    Join Date
    Feb 2015
    Posts
    27
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    3
    hi,
    M playing on two servers and it is being headache to manage two account so
    I want full refund of this ID
    Name : StyleOcean
    Account Id : 15644660
    Seever : 104
    And if refund is not possible please tranfer all my purchase to my other existing account and suspend this account
    Please pm me
    Thanks

  13. #73
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    Hello, I've tried contacting ucool support with my question but I was hoping to get my question answered a little faster. I'm playing on iPhone and my app hasn't been able to load for 3 days now. My first thought is to uninstall and reinstall the app but I'm afraid I'll lose all my progress. Gamecenter doesn't show any awards or progress either. But I was lvl 7 vip and had 4-5 3 star heroes and well on the way to getting more. I've been getting the failed to update/connect to the server message for days, I don't see it just turning around and working one day. If I reinstall and lose all my progress will you guys just refund money spent? Or can you send me all my heroes through the mail system on there. I really just want my team back. Please let me know! Thanks

  14. #74
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    Angry Monthly card gone wrong

    Okay,now it is good,Ty supports <3

  15. #75
    New Comers
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    Mar 2015
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    I paid for 3 monthly cards because the first two didn't seem to go through.
    Would like a refund of two cards or the gems from two full monthly cards.

    Screen Shot 2015-03-25 at 10.14.44 PM.jpg

    Name: djphilip_
    ID: 10816455
    Server: 71 Lien



    Thanks in advance

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