Request for a full refund.
Account ID: 11692257
Server ID: 78
Server name: Korrick
Team level: 62
If you wish my e-mail, please say so, as I do not want to reveal it out in public.
I do not wish to play this anymore, as the game keep crashing on my phone. It happens almost every single battle which removes a lot of the joy I usually get from playing games. I've had those crashes since I first installed it, and since then, it has become worse unfortunately. Dear Support Department of Heroes Charge, can you help me performing a full refund. I am aware of that the account will reset completely.
Order IDs with time stamps:
-------------------------------------------------- ID: 12999763169054705758.1374924307832983 Time: 05-02-2015 12:42:10 CET
------------------------------------------------- ID: 12999763169054705758.1367192031113935 Time: 06-02-2015 08:35:23 CET
------------------------------------------------- ID: 12999763169054705758.1326988203721687 Time: 12-02-2015 18:58:47 CET
------------------------------------------------- ID: 12999763169054705758.1316223146474696 Time: 18-02-2015 06:30:27 PST
------------------------------------------------- ID: 12999763169054705758.1353440370466970 Time: 27-02-2015 06:18:51 CET
------------------------------------------------- ID: 12999763169054705758.1371585323106539 Time: 28-02-2015 02:34:10 PST
------------------------------------------------- ID: 12999763169054705758.1359679888956811 Time: 06-03-2015 08:10:34 CET
------------------------------------------------- ID: 12999763169054705758.1375214832195715 Time: 10-03-2015 19:54:46 CET
-------------------------------------------------
Account ID: 5606775
Server ID: 101
Server Name: Kronnak
Team level: 42
Email: Will be given to you upon request.
Hello there, Ucool Team!
I am sad to bring this plea for help to your doorstep, but it is of outmost urgency.
I have, through the time playing Heroes Charge, spent a rather large amount of money on gems and I was satisfied with that.
Until, my game started crashing. ALL the time. I can barely go through a battle without the application shutting down (Freezing, throwing me out of the game to the home menu etc.)
At first I thought that the next update would fix it, and it would be allright, but it hasn't.
Therefore, I would like to collect a full refund, as the joy of playing your game has worn off by the unavoidable blackouts and shutdowns.
I hope that you will take your time to assist me in this matter, and I will be eternally grateful.
Thanks in advance,
PickUps
Transaction ID's and timestamps for the purchases:
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12999763169054705758.1390537877162078
27-02-2015 22:59:18 CET
--------------------------------------------------------
12999763169054705758.1320006787557873
27-02-2015 23:24:39 CET
--------------------------------------------------------
12999763169054705758.1366693024036292
28-02-2015 02:14:19 CET
--------------------------------------------------------
12999763169054705758.1332812972749802
28-02-2015 02:17:39 CET
--------------------------------------------------------
12999763169054705758.1362606574952380
28-02-2015 02:18:01 CET
--------------------------------------------------------
12999763169054705758.1355653659045679
28-02-2015 02:18:11 CET
--------------------------------------------------------
12999763169054705758.1382619789384459
28-02-2015 02:18:23 CET
--------------------------------------------------------
12999763169054705758.1388206718722274
28-02-2015 02:19:25 CET
--------------------------------------------------------
12999763169054705758.1388206718722274
28-02-2015 13:34:22 CET
--------------------------------------------------------
12999763169054705758.1329582327043979
28-02-2015 13:38:07 CET
--------------------------------------------------------
12999763169054705758.1391614363165277
28-02-2015 13:41:50 CET
--------------------------------------------------------
12999763169054705758.1307705597218851
28-02-2015 13:42:11 CET
--------------------------------------------------------
12999763169054705758.1320097756102280
04-03-2015 14:42:29 CET
--------------------------------------------------------
12999763169054705758.1337807227017148
06-03-2015 03:57:53 CET
--------------------------------------------------------
12999763169054705758.1309955875933716
06-03-2015 20:59:44 CET
--------------------------------------------------------
12999763169054705758.1324000086446508
06-03-2015 04:01:18 CET
--------------------------------------------------------
My game is crashing too. I can stay like 1-2 Minutes in the game, make a fast action -> crash -> restart. Insanely annoying. I tried to reinstall it, did not work.
I do not want to play the game anymore, since it is not working as described.
Please contact me, my details are:
Account-ID: 13676552
Server-ID: 91 / Kenrick
I do not know how to get the transaction-IDs out of the android play store. Please PM me with further information.
Quero um reembolso devido ao meu filho ter pego meu celular e realizado as compras, caso não possa me passar o reembolso, aceito que você me de em credito em um novo servidor, e exclua esta conta pois não jogo nela e sim meu filho, fico no aguardo de uma resposta.
Hi, i would like a refund or server transfer of my purchases. I started playing by some friends recommendations and i gotta say I'm enjoying a lot the game, but since we started playing in different days we are all in different servers, so we decided to everyone start again in a new server, the thing is i made some purchases in server 96 thinking that when i change to a new server with my friends i would receive the purchases i had made in that server as well, since in the moment u make the purchase you are not informed that those purchases are only for that server. So i would like a refund or my purchases transferred to server 103, the new server I'm going to play.
Server 75: Bokka
Account name : Yomamaz
Account Id: 11331370
This game is far too glitchy and I have come to find that the servers are full of partial or complete refunds. Please refund all purchases.
I was under the impression when I began this game of a level playing field. After several months on investment both with time and monetarily I find out that my superiors and equals on the server had most or all of their investment refunded. I no longer wish to continue with Ucool please delete and credit account in full. The game is far too buggy and superfluously unfair.
Hello. Few days ago I bought a bigger pack of gems than I intended to do. I requested a refund through Google Play but they told me I need to write to you to solve this. It's a big amount of money and I can't afford it so I'm requesting a refund of this transaction. I would still like to buy something after I get a refund but the package I bought is just too expensive for me. Thanks in advance for answering.
hi,
M playing on two servers and it is being headache to manage two account so
I want full refund of this ID
Name : StyleOcean
Account Id : 15644660
Seever : 104
And if refund is not possible please tranfer all my purchase to my other existing account and suspend this account
Please pm me
Thanks
Hello, I've tried contacting ucool support with my question but I was hoping to get my question answered a little faster. I'm playing on iPhone and my app hasn't been able to load for 3 days now. My first thought is to uninstall and reinstall the app but I'm afraid I'll lose all my progress. Gamecenter doesn't show any awards or progress either. But I was lvl 7 vip and had 4-5 3 star heroes and well on the way to getting more. I've been getting the failed to update/connect to the server message for days, I don't see it just turning around and working one day. If I reinstall and lose all my progress will you guys just refund money spent? Or can you send me all my heroes through the mail system on there. I really just want my team back. Please let me know! Thanks
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