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Thread: Refund Requesting Threads merged.

  1. #46
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    Account ID: 12367569
    Name: WildFireat92
    Guild: Bro Code
    Guild ID: 11003865
    Issue: today I made a purchase for Gold Chests x10 worth 2590 Gems & my game lagged on me to the point where I had to close the app and reopen. Upon reopening the app the gems had been processed, but I did not received anything as far as I am aware of. If you could please refund me the 2590 gems that would be fantastic (part of the $99.99 I paid for the Gem package). I hope to hear from you're team soon with a solution. Thank you for your time.

  2. #47
    Silver Member Contributor Level 5
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    I'm not trying to be rude, however my issue has been on here for 36 hours. If it's not addressed by end of day I will go through my credit card company.

  3. #48
    Iron Member Contributor Level 1
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    Guys i raised a ticket yesterday through support button ingame. No answer so far. Could you clarify how long it takes to answer!? As the guy above said i really want to solve it without involve credit card companies.

    Version: 1.7.0.367
    PlayerID: 6823120
    ServerID: 48
    PlayerName: V1perrox
    Category: Billing Issue

    Cheers and congrats for the amazing game

  4. #49
    Iron Member Contributor Level 1
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    Dear Admin
    im requesting for refund on purchasing the app. i thought this is free game and i charged twice and you dont replied or retrieve my old account and answer my problem

    my apple id : super_kanon69@yahoo.com
    order id : MGZNG60TSV

    pls retrieve my old account ive got purchased monthly gems their and i only used 9 days

    Team name : amnye
    Server : Emberstar

  5. #50
    Iron Member Contributor Level 1
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    Thank you for your prompt solution to my request/complaint.
    Attached Images Attached Images
    Last edited by misstearious; 02-21-2015 at 02:20 PM. Reason: Issues resolved

  6. #51
    Banned Contributor Level 6
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    Quote Originally Posted by Dispo View Post
    Account ID : 8446691
    Server : 58
    Email : consistentdisposition@gmail.com
    Transaction date : 09/02/2015 & 09/02/2015 , Amount ; $125.04 & $124.08 CAD

    I was charge twice for purchasing once. I purchased the 99.99 bonus gem pack once and recieved once. only got gems once and only got vip worth 3k gems but was charged twice, I would like a refund for the 2nd charge. I do not understand how it happened but was not pleased with my credit card statement.
    i just confuse about many issue on double charged purchase,
    maybe their system or what behind this?

  7. #52
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    PlayerID: 13212593
    ServerID: 88
    PlayerName: Superman
    Email : woody910522@gmail.com



    My brother bought without my permission

    please refund $99.99, $2.99(monthly)

    Account suspension is okay.
    i expect good news


    $99.99 - 12999763169054705758.1394451294058149


    $2.99(monthly) - 12999763169054705758.1314719458923720

  8. #53
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    Is IT possible to have a reset whitout losing all the bought jems?

  9. #54
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    PlayerID : 13622335
    ServerID: 91
    Playername: Kanij


    Request a full refund. I was charged twice for transactions I did not make. I am also unable to play this game due to an issue with the phone. I've tried to reinstall but no help. I can no longer use this service/game.

    I've already contacted my bank / Credit card company regarding this matter.

    Also - Your website is not very functional. I've tried logging in with my main e-mail address I use and it says I have an account but when requesting a password it says the account doesn't exist therefore I'm unable to post from my e-mail associated with the account in question.

  10. #55
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    Account ID : 11326491
    ServerID: 75
    Playername: MirageDonny

    Requesting a full refund, my nephew have been playing this game on my phone I just recently learned he was buying quite alot of stuff for this game without my authorization.

    I appreciate the help

  11. #56
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    account id: 8799980
    server: 58 corvus
    playername [CHZ] Riften

    i bought a monthly card the other day thats supposed to worth 2.99. but itunes drew 19.99 instead.
    also on february 20. ucool draw various amount in my credit card that amounting to 15 dollars. i havent ordered it.
    is my account compromise?
    do i get a refund? if i couldnt get a refund return it in gems instead.

    i refrain from buyings gems because i have a suspicion that itunes will draw the wrong amount. it indeed drew the wrong amount .

    i had been playing in 2 servers in 1 ipad. the weird purchases begun when i made a the new account. please full refund all purchases i made in the second server (server 81 Kogo) and just put the purchases in my first server (58 Corvus). just add all my purchases in Kogo and give me the corresponding gem package on Corvus.

    2nd account in my ipad:
    Account id: 12172645
    server id: 81
    player name: Kishner

    and please delete my account in server 81 Kogo.

  12. #57
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    Quote Originally Posted by Donnymeight View Post
    Account ID : 11326491
    ServerID: 75
    Playername: MirageDonny

    Requesting a full refund, my nephew have been playing this game on my phone I just recently learned he was buying quite alot of stuff for this game without my authorization.

    I appreciate the help
    Can someone contact me please? Another purchase for about 110 euro was just made

  13. #58
    Iron Member Contributor Level 1
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    Refund request, these purchases were made on my android device without my permission.

    Account ID 13678113
    Server 64

    Order number: 12999763169054705758.1376829943152502
    Order date: Mar 7, 2015 10:34:57 PM PST
    Item Price
    120 Daily Gems X 30 (Heroes Charge HD) $2.99

    Order number: 12999763169054705758.1387525125207859
    Order date: Mar 7, 2015 10:28:10 PM PST
    Item Price
    Golden Package of Gems One Time Offer (Heroes Charge HD) $99.99

  14. #59
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    Refund request, these purchases were made on my phone without my permission

    Account ID 14419951

    server 96 Eva

    Email: brude1985@hotmail.com

    Order number: 12999763169054705758.1360790267605742

    Time : 2015-3-7 11am31:30

    Order number: 12999763169054705758.1308518649479480

    Time : 2015-3-7 02pm57:44

    Order number: 12999763169054705758.1320656202350595

    Time : 2015-3-6 01pm58:42

    Reason: My cousin was using my phone playing the game purchased a $99.99 gold chest of gems and a $49.99 silver chest of gems and a 19.99 bronze box of gems without my permission, I am asking for a full refound. I am sorry for the inconvennience.

  15. #60
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    Request for redound
    Id:4897850
    Team lv:79
    Server:33
    Pay completed for monthly card and didn't get the gem after 3 punches of that I send that massage please tack car of it

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