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Thread: Refund Requesting Threads merged.

  1. #31

    Refund request

    Dear Ucool,
    Now that ver 1.7 coming, all my friends plan to gather on 1 server, it is no point for me playing on 2 servers as i am now.
    I would like to get refund from one server.

    Account: ScytheOfVyse
    AccountID: 4088029
    Team Level: 77
    Server: 26
    Email: YuuhiHikari01@gmail.com

    Thank you in advance.

  2. #32
    Bronze Member Contributor Level 4
    Join Date
    Jan 2015
    Posts
    74
    Rep Power
    5

    hi

    help I purchase the one time deal gems on the store which are th 9.99 and 19.99... I got charged for them but never got my gems... please help...

    username: holybread
    server: 43
    account ID: 6246257

  3. #33

    gems purchase problem

    I bought a pack of gems and they haven't showed up in game.

    Account ID: 7562298
    無題.jpg

  4. #34

    Join Date
    Jan 2015
    Posts
    3
    Rep Power
    3
    I paid for 3 monthly cards because the first one didn't seem to go through.
    But i get nothing.

    Name: Devon
    ID: 9457844
    Server: 61
    E-mail: hbhthanh@gmail.com

    Thanks in advance

  5. #35
    Iron Member Contributor Level 1
    Join Date
    Nov 2014
    Posts
    12
    Rep Power
    4

    Still waiting for my refund and answer!

    Hello Betty this is 2nd whisper after 2months later please pay me back my refund ,so i can start play again in a new server. After i take my money,i will start in a new server but with my new iphone mate.

    Let me tell you,my refund was before Ucoll decision.So dont rage >_>
    Here is information you wanted,

    http://forum.ucool.com/showthread.ph...r-phone-change (link of my thread)

    Account name: soulrender
    Id: 3499321
    Server: Brute (s21)

    10 October > 12999763169054705758.1305175253729242

    10 October > 12999763169054705758.1335391794198432

    10 October > 12999763169054705758.1354007449096654

    13 October > 12999763169054705758.1334865556319581

    17 October > 12999763169054705758.1387713712514423

    18 October > 12999763169054705758.1320636476024709

    18 October > 12999763169054705758.1307883756094389

    18 October > 12999763169054705758.1307396322235407

    19 October > 12999763169054705758.1373233565976020

    19 October > 12999763169054705758.1395584463874514

    27 October > 12999763169054705758.1390486454586770

    28 October > 12999763169054705758.1346045272017808

    29 October > 12999763169054705758.1312020774124416

    4 November > 12999763169054705758.1346053943865315

    4 November > 12999763169054705758.1302094813590780

    4 November > 12999763169054705758.1364285691277064

    5 November > 12999763169054705758.1348756870868105

    6 November > 12999763169054705758.1303364078893186

    8 November > 12999763169054705758.1361169385125712

    9 November > 12999763169054705758.1331235582168063

  6. #36

    Charged 49.99 twice when i only bought diamonds for 49.99 once

    Hi i was charged 49.99$ twice, when i only bought it once. When i first purchased it, there was a connection issue and didn't work, or so i thought. But the charge went thorough twice. I would like a refund for this.

    Server: 61 Punchinello
    Acc name: munamahmed
    Acc ID: 9523085
    IMG_0002.jpgIMG_0003.jpg

  7. #37
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    10
    Rep Power
    3

    Gems Not Come!!!

    Server: 38

    Character Name: +++Deniz.07++

    Account ID:5513858

    Device(optional): İphone5 ios

    Estimate Time of Problem: Gemsnot come!!!!!

    Problem Detail: I bought the Gems in game 01/01/2015 5 times for 209.99 Türkish Lira but its not come ı wait all ready 8 days please fixed this. when not I will be complaining. I pay for thıs game every monht. when not ı want my money back. thank u.

  8. #38
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    10
    Rep Power
    3

    Gems Not Come!!!

    Server: 38

    Character Name: +++Deniz.07++

    Account ID:5513858

    Device(optional): İphone5 ios

    Estimate Time of Problem: Gemsnot come!!!!!

    Problem Detail: I bought the Gems in game 01/01/2015 5 times for 209.99 Türkish Lira but its not come ı wait all ready 8 days please fixed this. when not I will be complaining. I pay for thıs game every monht. when not ı want my money back. thank u.

  9. #39
    Iron Member Contributor Level 1
    Join Date
    Dec 2014
    Posts
    6
    Rep Power
    4
    Server : 32
    Name : hihihi3
    ID : 4797544

    Hello i purchased the monthly Card And paid for 2, maybe add it

  10. #40

    Purchase Failed - Please Help

    Hi Ember,
    Account ID : 5119701
    Server : 18
    Receipt : Please see my attach ( Transaction Proof that already bought twice)
    Has not recieve any email from itunes
    Summary : I try to buy monthly card ( 35.000 Indonesian Rupiah ), didn't worked. Then i try again but still nothing changed.
    Bank already confirm that transaction is successful ( 35.000 x 2 = 70.000 Indonesian Rupiah )

    Please kindly help my issues , Thanks
    Attached Images Attached Images

  11. #41
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    6
    Rep Power
    3

    Merge all purchases in one sever?

    Hi Ember,
    I just wonder if you can merge all my recently purchases in one sever? I've just started a game a week ago & spend quite a lot of money in different severs but now, I and my friends are trying to gather in one server to play with. I'm really appreciate if you guys can do that. My email is : hoangphibui22@gmail.com. It's good if we can discuss this in private, looking forward to your reply. Thanks
    Best regards,
    Bui

  12. #42
    Iron Member Contributor Level 1
    Join Date
    Jan 2015
    Posts
    5
    Rep Power
    3

    Refund requesting

    Acc name: xiaomei91
    Acc ID; 9366330
    Sever: 60 Narisa
    Email: dhoanglan91@gmail.com

    Dear Ucool, HC is really a nice game to play. I started at sv60 Naria about 20 days ago and paid about nearly 400$. Unfornuately, I was just a newbie playing alone and had no experience so I used alot of gems in game in wrong ways. And one more reason is that I played alone, so I was really unsatisfied. Luckily, I've invited some of my friends in really life play this game together. We are going to start again from the new server 69. So I really want the refund to start something new with my friends.
    Thanks for reading. I hope to hear from you soon.
    Best regards.

  13. #43
    New Comers
    Join Date
    Jan 2015
    Posts
    3
    Rep Power
    3

    Renewal of monthly doubled and seems I didnt get any extension

    Hi good day,

    I just purchased a renewal of my monthy card (2.99$)

    on the process of payment I got two messages telling me im already charged 2.99$ each converted to our country's currency and my airtime balance was already deducted. When I tried to log in my heroes charge account I noticed that my monthly VIP days didnt extend it still states 1 day left. Why is that?! Please help me and I want to hear from you soon regarding my refund of the 2nd purchased which I did not attempt to do.

    Account ID: 5824465
    Team lvl 72
    Server 38 - Altroth
    Email: chichiminams@gmail.com

    *as of Jan 25 - 9:18pm GMT+8
    I already got my refund as airtime on the 2nd unattempted purchase charge. But my renewal purchase isnt in my account yet. Still 1 day left.

  14. #44
    Iron Member Contributor Level 2
    Join Date
    Oct 2014
    Posts
    18
    Rep Power
    4
    Account ID: 2950535
    Server: 17 - Executioner
    Receipt/Order Number:
    12999763169054705758.1369037423122984
    12999763169054705758.1377971873444662
    12999763169054705758.1367236190441874
    12999763169054705758.1319862515473726
    12999763169054705758.1382556163239799
    Screenshot_2015-01-31-04-06-49.jpgScreenshot_2015-01-31-04-07-13.jpgScreenshot_2015-01-31-04-07-26.jpgScreenshot_2015-01-31-04-07-41.jpgScreenshot_2015-01-31-04-08-04.jpg
    For further discussion please PM me.

  15. #45
    Silver Member Contributor Level 5
    Join Date
    Dec 2014
    Posts
    101
    Rep Power
    6
    Account ID : 8446691
    Server : 58
    Email : consistentdisposition@gmail.com
    Transaction date : 09/02/2015 & 09/02/2015 , Amount ; $125.04 & $124.08 CAD

    I was charge twice for purchasing once. I purchased the 99.99 bonus gem pack once and recieved once. only got gems once and only got vip worth 3k gems but was charged twice, I would like a refund for the 2nd charge. I do not understand how it happened but was not pleased with my credit card statement.

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