Refund Requesting Threads merged.

[Betty]

Dear Leader
We are really sorry that in order to provide better service, we have merged all refund requesting threads into Refund Policy Updated 11/14 Sticky Thread. And we will contact you by e-mail or Private Message as soon as we can. Sorry for the inconvenience again. Thanks.

Your Sincerely
Betty

[jamjabrother]

Server 37
Account id : 5348260
Team id : 징베
Team lv : 22

Plz answer to me ember!

[Jjyq]

Hi ember I'm using iPhone and I'm unsatisfied with the game and would like full refund. How can I proceed with iPhone. My account is 4064369

[Kot-patriot]

Hello please tell me. I'm waiting for an answer from you for over a week. I need to get my money and start the game on the new server. I started playing the game for about 15 days ago, on day 3, I decided to make a deposit in the amount of $ 200 may be more to improve performance in the game, they came to my account. After that, the accounts of players who did not make such sums of money received free items, characters, money, soul gems. I received nothing, and out - for this, these players started to win me in the arena, and I began to lose rating, that is all I got charge all the rest were free. I have written 4 times in the forum, send messages Ember, now writing to you. but you did not respond. If you do not respond to my letter again, and do not return me my money, I'll have to go to extremes and go to the police for investigation. I apologize for my English, because I communicate through an interpreter. If possible I would like to communicate with you in Russian as on legislation of the Russian Federation administration that sells the product in the territory of the Russian Federation is obliged to communicate in the official language. I am very angry with you and your irresponsibility and absolute bezrazlichae to the problem your VIP members. Please pay attention to my problem. Do not make me go to extremes, I do not want it and I love your products.
Login Kot -Patriot
ID 4960165
android devices lenovo ideatab
server 34 Vaastro

[Darkmaster]

I paid for 2 monthly cards because the first one didn't seem to go through.
Would like a refund of one card or the gems from one full monthly card.

Name: Darkmaster
ID: 1641658
Server: 7 - Psychopath

Thanks in advance

[paisit]

Server 5
Account id : 1371272
Team id : abegel
Team lv : 72
vip 13
e-mail : paisit3@yahoo.com

I want to refund this IAP because of Server problem that make Double items and soulstones for someone then DEV decided to roll back BUT problems not solve at all. Some player still receive a bug items so It's not fair to normal player that don't receive any advantage from this bug right? It's take a long time to collect these items and this not first serious bug from this game.

[darkgod123]

account id : 6004687
server id : 42

name id : junkang

unhappy with game pace and lags.

[Riperst0rm]

id acc: 4149254
serv 27 succubus
nick: Riperst0rm

[fbtm0908]

hello

i am playing heroes charge by app store (iphone)

i accidentally bought some golds at 43 server

i'd like to have a refund on this and buy it from the 32 server

please make a refund of 43 server. T.T




Server - 43 (Krelh)

Nickname: 주영
Account id : 6126774

Team level : 36


plz plz T.T!...

[haewon83]

Dear Game master

Please refund payment during 22:28 PM ~ 23:00 PM +8 UTC, 4th Dec 2014.

Someone used my account and used zem. So I would like to refund money this term.

please please refund payment.

server : 30
Nickname : Electrical
Account ID : 4578292
Email : haewon83@naver.com

[biansa]

how stupid me
this is an accident, i want to buy silver chest but i click bag of gems.
if allowed, i ask in refund for
12999763169054705758.1373690588963566

and I've bought silver chest too that must i buy
12999763169054705758.1398423430721144

account ID = 50588020
server = 31

thx u, n sorry for my english

[Livinh]

Server: 33 tyre
Name: Livinh
Account Id: 4817900
Team lvl: 53
I want a refund for the monthly card

[Riperst0rm]

id acc: 4149254
serv 27 succubus
nick: Riperst0rm

No answer. Why?

[pout]

My Contact
Game: Heroes Charge
Version: 1.5.0.212
PlayerID: 5647157
ServerID: 39
PlayerName: Saya pin
I've purchase 19 US$ for Monthly Card and Cloth Sack of Gems in Heroes
Charge and didn't get any Gems in my account with game center account of binbin5570@gmail.com

[soulrender]

Hello Betty,i am still waiting for my refund... i sent you private msg , please check it and atleast tell me when will i get refund? So i can start again in a new server, also i want to change my device from android to iphone.