Transferring my account does not seem to work, android to android

[Jedwith1d]

Hi for some reason i am unable to transfer my account between my two android devices, i have followed past instructions on other posts.
So I was wondering if it was possible for you guys to transfer this account
Name: jec1jec1
Level: 40
Account ID: 4793978
Server : #32 Overseer

to my new device
Name: Nickname
Level: 1
Account ID: 4955802
Server: #36 Jachin

I appreciate your cooperation and help. thank you and have a nice day.

[Jedwith1d]

Sorry for being impatient but I hope this can be resolved soon D:.

[Betty]

Sorry for being impatient but I hope this can be resolved soon D:.

Dear Leader
Please create a new account on server 32 so that we can help re-link your account. Thanks.

Best Regards
Betty