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Thread: Delete account

  1. #16
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    Please Help

    Im also with this same issue. I want to switch from main account ID:22588388 which its linked to google+ to a new account with ID: 2262053 that's not linked to google+
    main account ID: 22588388
    2nd account ID: 2262053 (desired one VIP5)
    I have two devices. I just want to play one account. But now 22588388 is linked google+ and wants to rewrite on my 2nd account: 2262053 (desired one) So I want to delete account which is linked with google+ to my new 2nd ID:2262053
    Dear Admin.

  2. #17
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to help re-link the account for security purpose.

    Best Regards
    Betty

  3. #18
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    I have an issue here. I have 2 account on my heroes charge. Server 39 and server 159. All my friend, recently play in server 159. So, i make an account in that server. Now, the new update can move server without make a new account. The probles starts here. I want to move my account in server 39 to server 159, but in server 159 i already had an account. How i suppose to do? Delete account in 159 first but there is no option to delete? Or anything else? Please help me to solve my problem. Thanks.

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Vinsnine View Post
    I have an issue here. I have 2 account on my heroes charge. Server 39 and server 159. All my friend, recently play in server 159. So, i make an account in that server. Now, the new update can move server without make a new account. The probles starts here. I want to move my account in server 39 to server 159, but in server 159 i already had an account. How i suppose to do? Delete account in 159 first but there is no option to delete? Or anything else? Please help me to solve my problem. Thanks.
    Dear Leader
    You can only transfer your account to a older server than your current server. So you cannot move your sever 39 account to server 159. Thanks.

    Best Regards
    Betty

  5. #20
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    i have 2 account :

    server 8 = id 4071781 (level 55)
    server 16 = id 3809615 (level 97)

    i just want server migrate from 16 to 8
    i dont want to play level 55 again
    i want my level 97 play at server 8
    what must i do? can be server 8 id delete first ?
    cause when choose server to go, server 8 not available

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by HFF Puchoo View Post
    i have 2 account :

    server 8 = id 4071781 (level 55)
    server 16 = id 3809615 (level 97)

    i just want server migrate from 16 to 8
    i dont want to play level 55 again
    i want my level 97 play at server 8
    what must i do? can be server 8 id delete first ?
    cause when choose server to go, server 8 not available
    Dear Leader
    Once deleted. Your account on server 8 will be gone forever. Is that ok please? Thanks.

    Best Regards
    Betty

  7. #22
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    Hi.

    Need help deleting account on server 27 id 4210697.
    Gonna migrate there from server 28.
    You got my confimation that you can delete that account.

    Best regards.
    Steffock

  8. #23
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Our developer is working on solving the problem now. It will let players to delete themselves' lower level account during the migration process. The feature would be available today. Thanks.

    Best Regards
    Betty

  9. #24
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    Please make "server migration" can move not only to lower server, but also higher server. I want to play with my friend. And i think, many people love with that idea. Thanks betty.

  10. #25
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by steffock View Post
    Hi.

    Need help deleting account on server 27 id 4210697.
    Gonna migrate there from server 28.
    You got my confimation that you can delete that account.

    Best regards.
    Steffock
    Dear leader,
    Please tell us your another player ID, and we would help you delete that account on server 27 if all is OK.
    Best regards,
    Betty

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Vinsnine View Post
    Please make "server migration" can move not only to lower server, but also higher server. I want to play with my friend. And i think, many people love with that idea. Thanks betty.
    Dear Leader
    Thank you for your suggestion, but we must take the fairness of playing into consideration when helping our players to transfer servers.
    Best Regards
    Betty

  12. #27
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    Can you give me the explanation, betty, why it cannot move to the newer server? Why can move just to older server?

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Vinsnine View Post
    Can you give me the explanation, betty, why it cannot move to the newer server? Why can move just to older server?
    Dear Leader
    Because if not fair to other players in a newer server who played much less time than older server do. It could be a huge advantage for players from older servers. Thanks.

    Best Regards
    Betty

  14. #29
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    I would like to delete my account so I can play my new one. It keeps trying to overwrite and I don't want that.

    Old account:24136757

    I have no idea where to look to even find what server I'm on.

  15. #30
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    1234567890
    Last edited by shibo2k6; 02-10-2016 at 12:21 AM. Reason: go for opening a new post

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