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Thread: Purchase gems and no gems received

  1. #1
    Iron Member Contributor Level 1
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    Purchase gems and no gems received

    I have just purchase the Monthly Card 2.99$ and Cloth sack of Gems 4.99$ by my itunes gift card and it's successfull.

    However I haven't received any gems so could you pls check what happens?

    My account ID is 4161418 on sever 28.

    Thanks,

  2. #2

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    Billing issues

    Hi I faced some problem with monthly card I paid several times through my Visa and the money is withdrawn from my account but It didn't activated
    This is the third time or fourth to happen with and all the time money is withdrawn without any gems
    Can you kindly pleas see my account
    Name: Khalid
    Account ID: 2406431
    Waiting for your replay
    Thanks

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Xxx2581 View Post
    I have just purchase the Monthly Card 2.99$ and Cloth sack of Gems 4.99$ by my itunes gift card and it's successfull.

    However I haven't received any gems so could you pls check what happens?

    My account ID is 4161418 on sever 28.

    Thanks,

    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. Would you attach the screenshot of the iTunes Order Receipt(s) here please? We will confirm and deliver your order as soon as possible once we have your order information.

    Best Regards
    Betty

  4. #4
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post

    Dear Leader,
    Really sorry for the inconvenience that our system may have missed your order. Would you attach the screenshot of the iTunes Order Receipt(s) here please? We will confirm and deliver your order as soon as possible once we have your order information.

    Best Regards
    Betty
    Monthly Card and Cloth sack of gems one time offer!
    Attached Images Attached Images

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for being patient with us. And we've just delivered your order now. Thanks.

    Best Regards
    Betty

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